Application Support Analyst IV (Exchange Online)

Company : Accelon Premier Consultants

Job Type : Full Time

Bangalore North, Karnataka

Job Description - Application Support Analyst IV (Exchange Online)

Role Overview:

We are looking for a skilled SharePoint Administrator with expertise in SharePoint Online and OneDrive. The role focuses on supporting collaboration platforms, resolving user issues, and maintaining platform stability.

Experience:

7 -10 years of overall experience. 5–8 years of relevant experience.

5–8 years of experience in SharePoint Online, OneDrive, Microsoft Exchange and Microsoft 365 environments.

Primary Responsibilities:

Providing support for SharePoint Online and OneDrive.

Basic administration of:
Exchange Online.
Microsoft Teams.
Slack.
Slack Administration.
Ability to perform basic Microsoft Copilot troubleshooting (prompt issues, access, integration problems).
Troubleshoot:
Site access and permission issues.
Sync and sharing problems.
Storage and performance issues.
Manage:
SharePoint sites, site collections, and permissions.
OneDrive user issues and policies.
Support governance and compliance configurations.
Handle incidents, service requests, and problem tickets.
Perform root cause analysis and document solutions.
Train/assist the service desk team to improve FCR (First Contact resolution).

Secondary Responsibilities:

Miro Administration.
Conference Room Operations Support.

Requirements

Strong experience in:

SharePoint Online administration.
OneDrive for Business support.

Knowledge of:

Permissions models and sharing policies.
M365 admin center and PowerShell.
Understanding of Microsoft 365 ecosystem and integrations.

Good to have skills:

Miro administration.
Conference Room administration (MS Teams and Zoom).
Airtable administration.
Slack administration.

Soft Skills:

Strong problem -solving and troubleshooting skills.
Experience working in ticket -based support environments.
Good communication and documentation skills.

Primary Skills: M365 SharePoint Admin, O365 Exchange Admin, OneDrive Admin, MS Teams Admin
Secondary Skills: Slack Administration, Miro Admin, Conf Room Ops, Airtable Admin

Benefits

Free Health Insurance – Comprehensive coverage for you and your dependents
Work -Life Balance –Flexible work arrangements and realistic workloads to help you maintain a healthy balance.
Healthy Work Culture – A collaborative, respectful, and growth -oriented environment.
Provident Fund (PF) and Gratuity benefits as per statutory norms

Email address

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