Application Support Engineer

Company Description

Aqilea is an IT and engineering consulting partner that helps companies get more out of their technology and operations. With teams in Stockholm and Bangalore, we work closely with our clients to build solutions that fit their needs - from software development, AI and infrastructure engineering to industrial automation and embedded systems.

We combine strong technical expertise with a practical, business-focused approach to help organizations modernize, improve security, and scale with confidence. Above all, we focus on long-term partnerships built on trust, quality, and real results.

With us, you have great opportunities to take real steps in your career and the opportunity to take great responsibility.

About the Role

Company: Aqilea India

Role: Application Support Engineer

Exp Range : 2 to 5 years

Work Location : Mumbai

Role Overview

We are seeking a proactive and detail-oriented Application Support Engineer to provide technical support, maintenance, monitoring, and troubleshooting for business-critical applications. The ideal candidate will work closely with business users, development teams, infrastructure teams, and external vendors to ensure application stability, performance, availability, and adherence to service level agreements.

Key Responsibilities:

• Provide application support and incident resolution.
• Monitor application health, performance, and availability.
• Troubleshoot application, database, and integration issues.
• Analyze logs, SQL data, and system behavior for root cause analysis.
• Support deployments, releases, and configuration changes.
• Coordinate with development, QA, infrastructure, and vendor teams.
• Maintain incident, problem, and change records in ticketing tools.
• Create technical documentation and knowledge base articles.
• Participate in on-call and production support activities.
• Ensure SLA compliance and operational excellence.

Required Skills:

• Application Support (L1/L2/L3)
• SQL & Database Troubleshooting
• Microsoft SQL Server, MySQL, PostgreSQL
• Linux & Windows Administration
• Application Monitoring & Log Analysis
• ServiceNow, Jira, Zoho Desk
• Shell Scripting, PowerShell, Python, Bash
• REST APIs, Web Services & Integrations
• Incident, Problem & Change Management
• Production Support & Release Management

Start: Immediate to 15 Days

Location: Mumbai