Application Support Engineer (L2) Business Applications

Company : Wny Consulting

Job Description - Application Support Engineer (L2) Business Applications

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

National in scope and local in focus, MNP is one of Canada’s largest professional service firms providing client-focused accounting, consulting, tax, and digital services to clients. Founded in 1958, MNP today is a CAD 2 billion+ organization with 9600+ employees and 154 offices across Canada. MNP prides itself on being an ‘advisor’ to its clients (individuals, businesses, and organizations), focusing on their success by delivering personalized strategies and solutions that help clients reach their full potential — wherever business takes them.

MNP set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the firm drive growth, efficiency, customer delight and innovation, by leveraging high quality talent in India. MNP Spark is like any other MNP region/office - front facing, client focused but working with all MNP regions in Canada to deliver services.

Make an impact with our Technology – Business Technology Services team as an Application Support Specialist. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

Responsibilities

Provide technical and escalation support for a variety of business-critical applications including assurance and in-house applications
Assess incoming requests and resolve or escalate issues promptly
Build strong professional working relationships with various stakeholders and team members
Document troubleshooting steps, resolutions, and workarounds in the Knowledge Base
Assist in preparing release notes, training materials, and user-focused documentation
Develop a strong understanding of application functionality from the user’s perspective to improve business processes
Identify recurring issues and collaborate with the development or product teams to improve system stability and usability
Contribute ideas to enhance operational workflows, user experience, or support processes
Escalate complex or unclear issues with thorough documentation and clarity.

Requirements

Skills

Experience with business applications such as working paper systems, tax applications, CRM/ERP platforms, or enterprise productivity tools
Post-secondary education in accounting, technology, business systems, IT, or at least 2 years of equivalent professional experience
Strong troubleshooting, analytical thinking, and problem-solving skills
Excellent communication skills with the ability to translate technical issues into language understandable by non-technical users
Demonstrated customer-service mindset, a collaborative approach and ability to build professional relationships

Experience with one or more of the following is considered a strong asset:

Accounting or assurance workflows
Tax preparation software
ITSM platforms and structured support processes

Exposure to the following would be considered an asset:

Integration-heavy applications
Identity & access dependencies (SSO, authentication flows)
SLA tracking
Run books / standard operating procedure
Knowledge management
frameworks

Educational Qualifications

Bachelor degree from an institute of repute

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Application Support Engineer (L2) Business Applications

Job Description - Application Support Engineer (L2) Business Applications

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