Application Support - Integrations

Application Support

• Provide Level 2/Level 3 application support for business-critical applications.
• Monitor application health, identify production issues, and ensure timely resolution.
• Perform root cause analysis (RCA) for incidents and recurring issues.
• Coordinate with development, infrastructure, and business teams for issue resolution.
• Manage application deployments and support release activities.
• Maintain application support documentation, SOPs, and knowledge base articles.
• Ensure adherence to SLAs and incident management processes.

Stakeholder Management

• Act as the primary point of contact for business users and stakeholders.
• Gather and understand business requirements and translate them into technical requirements.
• Conduct requirement clarification sessions and provide regular status updates.
• Communicate effectively with technical and non-technical stakeholders.
• Drive issue resolution through cross-functional collaboration.

Development & Technical Support

• Support development and enhancement activities for existing applications.
• Develop and maintain REST APIs using ASP.NET Core.
• Troubleshoot API integration issues and performance bottlenecks.
• Participate in code reviews and implementation of best practices.
• Assist in application testing and production readiness validation.

Database Management

• Write and optimize SQL queries, stored procedures, and database scripts.
• Perform data analysis and troubleshooting in SQL Server and Oracle databases.
• Support data reconciliation, reporting, and batch processing activities.
• Ensure database performance and data integrity standards are maintained.

Required Technical Skills

Mandatory Skills

• Strong experience in Application Support and Production Support.
• Working knowledge of ASP.NET Core Web API development.
• Experience with RESTful APIs and API integration.
• Good understanding of Microsoft SQL Server.
• Knowledge of Oracle Database.
• Strong SQL query-writing and troubleshooting skills.
• Experience with Incident Management, Problem Management, and Change Management processes.
• Experience with ticketing tools such as ServiceNow, Jira, or similar.
• Understanding of application monitoring and log analysis.

Preferred Skills

• Experience with IIS Web Server.
• Windows OS

Soft Skills

• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work under pressure and handle critical production incidents.
• Strong coordination and collaboration skills.
• Ability to manage multiple priorities and deadlines.

Good to Have

• Banking, Financial Services, Insurance (BFSI) or Enterprise Application support experience.
• Exposure to API Security concepts (OAuth, JWT, Authentication, Authorization).

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 3+ years of experience in Application Support, Production Support, or a similar role.
• Experience working in enterprise application environments.