Application Support Technician

The SafeSquid Tech Support Team, is looking for more people.

What we do

The SafeSquid Tech Support Team, helps the family of SafeSquid users, to efficiently use SafeSquid on Linux and Windows.

IT Managers & Network Administrators, from around the world, of various small and Large networks, take help from this team to deploy SafeSquid, trouble-shoot problems, and create efficient policies to make best use of the various features of the software built by the SafeSquid development team. The SafeSquid Tech Support team also assists in deploying and managing various third party software, on both Linux and Windows hosts.

Work Profile

The daily routine of people in the SafeSquid Tech Support Team, is quite different from a typical "faceless" tech support department. Though travelling to customer premises, is a very rare event, staying in touch with the customers, and maintaining a healthy working relationship, is a permanent activity. Experimenting, discovering, learning, teaching, helping, is same as "working", for this team.  

Technical Expertise of SafeSquid Tech Support Team

1. Linux O/S - Understanding of the FileSystems, experience with RPM
& APT package management systems. Hacking around the various
configuration files of popular third-party applications such as PAM,
DHCP, Apache, Bind, SSHD, Samba, Monit, Sawmill, Calamaris, GNUplot,
etc. Experiences in shell scripting, ....

2. Microsoft Windows O/S
- Understanding of the Microsoft Server and Workstation operating
systems. Experiences with Microsoft DHCP, DNS, Networking, AD services,
etc.

3. Other O/S - SafeSquid is slated for release on other
operating Systems too, so tell us about your expertise in one more of
them, and how the team would benefit from it.

4. Application Trouble-Shooting - IP, firewall and routing, DNS, DHCP issues. System Monitoring.

5. Debugging and HTTP application utilities - ngrep, tcpdump, proxy servers.

Minimum Required Profile

If you have good written and verbal communication skills, and enjoy trouble-shooting, identifying the source of the problems, and fix them, you should well be a part of the SafeSquid Tech Support Team.

The SafeSquid Tech Support Team inducts committed young greshers, who are passionate about IT, as assistant technicians.

We can consider you for senior roles, too.

So go ahead, write to us detailing about how your technical expertise matches our requirements, and why you should be a part of the SafeSquid Tech Support Team.

Career

Your hierarchial position in the team, compensation, and the assigned responsibilities depends upon your abilities. We rate your abilities in the areas outlined above, and induct on a commensurate scale. As you participate in the team's routine activities, you get the opportunity to acquire the missing skills, and get entrusted with commensurate responsibilities.

Depending upon your performance, aptitutde and interest, you have the option to assume responsibilities like Pre-Sales Consulting, Deployment Planning, Application Training, Documentation, Application Testing, etc.