Applications Support Specialist - Triage

Company : Mouser

Job Type : Full Time

Pune, India

Job Description - Applications Support Specialist - Triage

Description

Primary responsibility to provide technical support and maintenance for software applications

Ensures smooth operation of business-critical systems by troubleshooting issues, responding to user inquiries, and collaborating with development and infrastructure teams to resolve problems and implement improvements

Provide day-to-day support for internal or customer-facing applications and troubleshoot and resolve application issues escalating when necessary

Monitor and triage incoming software incidents from internal teams, end users, and automated systems

Classify and prioritize issues based on severity, impact, and urgency, escalating critical issues when necessary.

Perform initial investigations of reported issues, replicating bugs where possible to gather diagnostic information.

Examine logs, error messages, and performance data to identify potential root causes.

Maintain detailed records within the incident management system, documenting status, ownership, and progress for each issue.

Collaborate with development, support, and system administrator teams to coordinate resolution efforts.

Support applications during after-hours/weekends/holidays when necessary or in shifts

Bachelor’s degree (B.Sc., B.E., B.Tech. etc.) in computer science, information technology, or a related field

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.

Original job Applications Support Specialist - Triage posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Mouser

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communiti...

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Applications Support Specialist - Triage

Job Description - Applications Support Specialist - Triage

About the Company

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