AR - Team Lead

- Supervise the daily operations of a team of AR Analysts, ensuring timely claim follow -ups, denial management, and appeal filings.

- Monitor productivity and quality metrics to hit targets for Cash Collections, Denial Rates, and Days in AR

- Strong analytical capabilities, excellent English communication (for client interaction/calling), and proven team management experience

- At least 5+ years of experience in physician and hospital billing

- Analyze and address complex denials, rejections, and underpayments while serving as a process expert in AR workflows, payer guidelines, and billing systems.  

- Conduct root cause analysis for recurring issues and propose corrective actions to ensure compliance with turnaround time, productivity, and quality standards.  

- Assist the team with escalated issues and client inquiries, providing feedback and coaching to enhance team performance.  

- Support the training of new employees and promote ongoing knowledge sharing within the team.  

- Collaborate with internal departments, such QA, Training team to resolve issues and prepare daily and weekly performance reports.  

Requirements

- 3–7 years of experience in Medical Billing AR, with at least 1–2 years in a leadership or supervisory role.

- Strong knowledge of the US healthcare system, insurance payers, EOBs, ERA, and denial management.

- Advanced knowledge of AR aging, collections, and revenue cycle management (RCM).

- Strong analytical, communication, and problem -solving skills, Ability to manage team performance and meet client KPIs..  

- Experienced in managing high -value and aged accounts receivable with strong analytical and problem -solving abilities.  

- Effective communicator with the capability to mentor and support team members.  

- Strategize and assign outstanding claims to team members for optimal follow -up and collections.

- Conduct root cause analysis (RCA) on unresolved or denied claims to formulate corrective strategies.

- Manage client communications, handle escalated claim issues, and present weekly/monthly business reviews and mentor associates, track productivity (SLA compliance), and manage team attrition and shrinkage

Interested candidates can send their updated resumes to: twinkleamaldia@shai.health

(Mail subject line: "Applying for Experienced Hospital Billing Executive” for any quires call to this number 9500202989).