Area Head-Government Banking

• Ensure seamless customer onboarding by providing bestinclass customer service and developing deep relationships to become the client's banking partner of choice.
  
• Spearhead business generation within stringent regulations and the bank's risk appetite to expand the volume of trade in the Government Banking Group.
  
• Collaborate with financial institutions to share revenue sources and realize synergies.
  
• Understand client needs, business, and sector characteristics to structure solutions that achieve customer satisfaction while remaining aligned with the bank's policies.
  
• Responsible for accurate and timely KYC, ensuring compliance and risk categorization.
  
• Acquire highvalue, highticket size accounts after conducting due diligence.
  
• Ideate to create diversified revenue sources for the Government Banking Group and facilitate campaigns to increase customer penetration and acquire highquality clients.
  
• Monitor financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank.
  
• Monitor portfolio and flag early warning signals while maintaining constant communication with clients.
  
• Perform credit analysis as mandated by RBI.
  
• Gather and leverage market intelligence to incorporate best practices.
  
• Develop and maintain constructive relationships with key internal and external stakeholders to help achieve business critical goals.
  

• Collaborate with internal stakeholders (Branch Banking, Treasury, Risk, Compliance, Legal) to achieve desired business objectives while ensuring maximum efficiency in internal processes.
  
• Create and deploy strong mechanisms to constantly measure and monitor customer satisfaction, envision changes to existing processes, and improve specifications and performance.
  
• Ensure high-quality customer service and review customer complaints to maintain customer satisfaction and increase the treasury business.
  

• Champion bank customer-first culture by driving the team to uphold high-degree servicing norms and ensure absolute customer delight.
  
• Attract and retain best-in-class talent for key roles in their reporting structure.
  
• Monitor key parameters on employee productivity, hiring quality, and attrition rates and make necessary improvements.
  

Requirements