Area Manager

This role is for one of the Weekday's clients

Salary range: Rs 1200000 - Rs 1600000 (ie INR 12-16 LPA)

Min Experience: 5 years

Location: Gujarat, Ahmedabad

JobType: full-time

The Area Manager is responsible for driving overall sales operations, business performance, and profitability (EBIDTA) across a cluster of outlets. This role involves building high-performing teams, ensuring operational discipline, managing inventory, and delivering superior service standards. A key focus will be on customer retention, new customer acquisition, and maintaining consistent business growth.

Key Responsibilities

1. Business Performance

• Drive top-line and bottom-line growth for the cluster in line with business development plans.
• Achieve monthly consumption and collection targets.
• Manage product categories effectively (Hair Care, Products, Anti-ageing, etc.).

2. Systems & Process Orientation

• Ensure strict SOP adherence and compliance across all outlets.
• Manage stock, transfers, and inventory control to minimize shrinkage.
• Conduct timely process audits and ensure improvement in Mystery Audit Scores.

3. Customer Service

• Deliver high-quality, effective services to all customers.
• Engage with high-value clients (HNI) to build relationships and drive repeat purchases.
• Ensure timely resolution of customer complaints and work towards customer delight.

4. People Management

• Oversee manpower planning, improve productivity, and control labor costs in partnership with HR.
• Conduct periodic performance evaluations and drive team development.
• Coach, mentor, and groom staff for higher responsibilities.
• Enhance clinic productivity through effective engagement with doctors, customer care executives, and key team members.
• Focus on employee engagement to reduce attrition.

5. Discipline

• Enforce discipline regarding attendance, punctuality, and conduct in line with organizational policies.
• Train staff on code of conduct and handle violations effectively.
• Report incidents promptly, conduct preliminary investigations, and ensure timely action.

Qualifications & Experience

• MBA (preferred) or equivalent professional qualification.
• Minimum 5+ years of experience in managing multi-outlet operations in high-end retail, banking, or related industries.
• Experience in handling multiple stores/teams is essential.

Competencies

• Strong data management skills with proficiency in MS Excel and PowerPoint.
• Excellent people management and leadership abilities.
• Proven track record in sales excellence and business development.
• Strong analytical and problem-solving skills.
• Customer-focused with high service orientation.

Special Requirements

• Willingness to travel across the city and neighboring regions.

Skills

Sales | Operations | Business Performance Management | Customer Service | People Management | Discipline