Company: Paytm
Role Type: Individual Contributor
Role Overview: We are looking for a high-performing Senior Key Account Manager with deep expertise in the payments and fintech ecosystem. The ideal candidate should have strong knowledge of payment products, banking/NBFC offerings, fintech solutions, and end-to-end integration processes. This is a pure revenue-focused individual contributor role with nationwide business development responsibility across industries and customer segments including Enterprise, Corporate, Government, and Emerging Businesses.
Key Responsibilities
1. Revenue & Business Development
● Drive new business acquisition across PAN India.
● Own end-to-end sales cycle: prospecting, pitching, solutioning, negotiation, closure.
● Identify monetization opportunities in every client discussion.
● Structure commercial models to maximize revenue and long-term account value.
● Cross-sell and upsell full-stack Paytm payment and financial products.
2. Payments & Industry Expertise (both online & offline) Strong understanding of:
● UPI, Cards (Credit/Debit), Net Banking
● Payment Gateway, Payment Links, QR, Soundbox, POS, EDC
● Subscription & Recurring Payments
● BBPS, FASTag, Toll, Transit Payments
● Lending partnerships (Banks/NBFCs)
● Merchant financing, BNPL
● Escrow, Settlement cycles, Reconciliation
● Knowledge of RBI guidelines, compliance, risk, MDR economics, and payment flows.
3. Integration & Solutioning
● Ability to understand and explain technical integrations (API-based, SDK, hosted checkout, etc.).
● Work closely with product and tech teams for customized integrations.
● Understand client tech stack and propose optimal integration models.
● Manage onboarding process including documentation, compliance, and go-live.
4. Strategic Account Ownership
● Build and maintain CXO-level relationships.
● Manage enterprise, corporate, and government clients.
● Drive retention and revenue expansion within key accounts.
● Monitor industry trends and competitor strategies.
5. Market Expansion
● Open new industry verticals.
● Identify large untapped segments across India.
● Willingness to travel extensively to build business nationally.
Candidate Profile
● MBA (Mandatory)
● 6–9+ years of experience in Payments / Fintech / Banking / NBFC / Financial Services.
● Strong understanding of payments ecosystem and revenue levers.
● Proven track record of achieving and exceeding revenue targets.
● Strong negotiation and commercial structuring capability.
● Experience handling enterprise / corporate / government accounts.
● Ability to operate independently with high ownership.
● Strong analytical, solutioning, and communication skills.
What We’re Looking For (Behavioral Traits)
● Hunter mindset – aggressive revenue orientation.
● Strategic thinker with monetization focus.
● Strong closure ability.
● High ownership & accountability.
● Comfortable with ambiguity and competitive markets.
● Strong networking skills across industries.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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