Artwork Coordinator

Onsite Customer Engagement

• Act
  as our representative at various customer locations in Mumbai. 
  
• Support
  day -to -day workflow queries and ensure smooth usage of the application. 
  

Training & Onboarding 

• Train new
  users at customer sites on product features and workflows. 
  
• Re -train
  existing users when they change roles or new team members are added. 
  
• Conduct
  structured onboarding sessions to ensure all users follow standardised
  processes. 
  

Improve Product Adoption & Stickiness 

• Monitor
  user activity and help customers use the platform effectively. 
  
• Identify
  gaps in understanding and provide timely guidance. 
  
• Share
  product feedback and customer insights with the internal team. 
  

Multi Customer Support 

• Handle
  multiple customer accounts (not just one organization). 
  
• Maintain
  a training calendar and visit schedule for different customers across Mumbai. 
  
• Maintain
  training records, customer usage reports, and issue logs. 
  
• Escalate
  complex issues to the internal support or product team. 
  

Requirements

• Willing to work as a customer
  facing consultant in an onsite role
  
• Comfortable supporting customers
  with day -to -day artwork and workflow activities
  
• Available for a 6‑month consulting engagement, with
  the possibility of extension with a one month notice period
  
• Available to work Monday to
  Friday and open to working on weekends when required
  
• Able to commit to 9 hours per day as part of the
  standard engagement
  
• Willing to use their own laptop under a Bring Your
  Own Device (BYOD) arrangement
  
• Has 0–3 years of experience,
  suitable for freshers or early career professionals
  
• Comfortable with a monthly invoicing model
  
• Willing to travel across multiple customers
  locations within Mumbai
  

Benefits

• Opportunity to work closely with leading brands and
  customer teams
  
• Hands‑on exposure to artwork management, packaging
  workflows, and digital transformation initiatives
  
• Flexible consultant engagement
  with real -world customer interaction
  
• Reimbursement of travel, local conveyance, and food
  expenses as per company policy
  
• Eligibility for an approved
  weekend allowance when weekend work is required