Ashvita's - Floor Manager (Client Experience & Gallery Operations)

1. The vetting process for this role comprises 2-3 rounds of interviews and may be followed by a brief assignment.
   
2. Festivals From India is hiring for this role on behalf of our client.
   
3. This is an on-site, full-time position based in Chennai.
   
4. Salary band for this role is available upon request.
   
5. A professional headshot is required with the application​.
   

Requirements

Essential Qualifications:

• Background in luxury hospitality or experience as a butler/guest relations manager in a premium hotel is highly preferred.
  

• Fluent in English, Tamil, and Hindi – spoken and written.
  

• 3–7 years of experience in hospitality, luxury retail, high-end concierge services, or front office management in a 5-star environment.
  

• Basic working knowledge of CRM software or comfort with digital guest management tools.
  

• Presentable, discreet, and comfortable interacting with UHNWIs and VIP guests.
  

• Ability to work weekends and holidays, with a compensatory weekday off (Tuesday)
  

• Strong interpersonal skills with a polished and professional demeanour, fostering positive relationships with clients, partners, and stakeholders.
  

• Excellent communication and relationship-building skills.
  

• Ability to work independently with little or no daily supervision.
  

• An effective team worker who shows initiative and takes ownership of the role.
  

• Strong interpersonal skills and willingness to communicate with clients, colleagues, and management.
  

• Problem-solving mindset with a hands-on approach to troubleshooting.
  

• Good time management skills, including prioritising, scheduling, and adapting as necessary.