Asi I&Fr

“Made for Streaming”, “Dependable Network”, “Beyond Web” & “Service that Delights.”
If you are experiencing all the above -mentioned Jingalala factors together, you are experiencing
Tata Play Fiber (TPF)! A legal entity established in 2016 under Tata Play Ltd.
We provide broadband services using the latest available technology FTTx and are operationally
present in Tier 1 cities.
We are a digital, energetic, and fast -growing company that breathes innovation and strives to
give the best experience to our customers by offering advanced connectivity solutions. We
understand that business growth is a result of talent growth and hence we are committed towards
building a talent pool which is constantly learning and evolving.
At TPF, we believe life isn't a 9 to 5 box; hence, we have the freedom to hybrid working with
occasional Remote -Friendly work policy. We trust you to get the job done, whether that means
crushing deadlines in the morning or attending that kid's sports day in the afternoon (and maybe
catching up on emails later that night - hey, flexibility goes both ways!). The right environment is
the key to a healthy and progressive development of an organization.
We are looking for people with passion, curiosity & conviction, people who are eager to break
away from conventional roles and do 'jobs never done before'.
More About us - https://www.tataplayfiber.com/

To ensure last mile connectivity, with timely installations and quality resolution of any
difficulties faced by customers.

o Expertise in fault diagnosis and repair techniques.

o Skilled in managing timelines, resources, and budgets.

o Experience in training and developing team members.

o Proficient in troubleshooting and resolving complex technical issues.

o Ability to make quick, informed decisions in the field.

o Data Analysis and Reporting.

• Oversee the end -to -end delivery of Installations and Fault Repairs for TPF Customers
within defined TAT and SLA.

• Onboard partner teams for the execution of Installation and Fault Repair activities.

• Implement partner governance for Installation and Fault Repairs to ensure a technically
superior, first -time -right customer experience.

• Ensure strict adherence to safety measures during all operations.

• Address and resolve Fault repairs or Service requests arising from the Tata Sky
Broadband network through partner teams within defined SLA and KPIs.

• Provide daily dashboard reporting and MIS for Activations and Faults attended.

• Maintain total pendency reporting with proper remarks for efficient tracking.

• Execute recovery processes for deactivated customers through partner teams within
defined TAT and KPIs.

• Lead cross -functional support and follow -up for customer -related issues and escalations
as needed.

We're looking for someone with a decent educational background.

• Education requirements: Bachelor’s Degree

•Experience: 3 -5 Years of experience preferably in the telecommunications industry.
Join us as:

• Grade – M5

• Where at – Business location

• Reporting To - Area Service Manager – Operations/ I&FR

• Your Function – Field Service Delivery (FSD)

• Hussle Period – Minimum 8 productive hours a day and 6 days a week

• Job Type – Permanent
What policy, compliance we follow:

• Safeguard the organization’s processes and policies.

• Strict adherence to SOP and the defined processes

• Encourage consistent and continuous compliance is followed by all employees and
vendors with safety and regulatory requirements, standards, and protocols.

• Confirm your actions are compliant as per Information Security Policy