| Position | ASK Expert |
| Reports To | ASK Lead |
| Place of Posting | FES-Mahindra Division , Nagpur |
| Responsibilities & Key Deliverables | 1. Responding to Queries via Call:Address customer calls, understand tractor-related complaints, and provide effective resolutions by applying your technical expertise. 2. Handling Technical Assistance Requests (TAR) on ASK Portal: Manage and respond to TARs (Technical Assistance Requests) submitted through the ASK portal, ensuring timely and accurate solutions are delivered. |
| Experience | Min 3 Year Experience in Field/Training. Languages: Should know - Tamil, Telugu (must) and Kannada (preferred) |
| Industry Preferred | Farm division, Tractor Industry |
| Qualification | 3 Year Diploma or Degree ( B-Tech/BE ) in Mechanical / Aggriculture. |
| Competencies | Problem Solving: Strong aptitude for identifying issues and implementing effective solutions. Technical Proficiency: Expertise in handling Laptop with having skills ( MS- OFFICE, IT systems, and other digital platforms ) Communication Skills: Excellent verbal and written communication for stakeholder engagement and team collaboration.. Customer-Oriented Approach: Focused on delivering quality solutions and maintaining customer satisfaction. |
| General Skills | Time Management: Efficiently prioritize tasks to meet deadlines. Team Collaboration: Work effectively in cross-functional teams to achieve shared objectives. Interpersonal Skills: Build strong relationships with colleagues, Dealer person. Adaptability: Quickly adjust to new technologies, processes, and work environments. Self-Motivation: Stay driven and focused to consistently achieve high performance. |
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