Assistant Divisional Manager - Bangalore

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The ADM / DM is responsible for Sales, Operations and P&L of the assigned Divisions consisting of Branches and Base Offices. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

Core Operations Related:
Devise a plan to achieve operational KPIs, including on-time service delivery, backlog reduction, on-time renewals, APBITA, material cost, complaint management and technician productivity as per the AOP.

1. Monitor Key Operations KPIs to drive Divisions performance.
2. Streamline Operations across all Branches as per the defined SOPs and organisational policies.
3. Guide Branches in delivering profitable services across Division.
4. Monitor performance of the Branches against the assigned targets; Conduct periodic branch visits to ensure complete alignment to the SOPs.
5. Ensure SCP devices are active in all branches and used for all service delivery.
6. Monitor costing for major jobs to maintain service quality and profitability.
7. Ensure timely resolution of customer complaints where essential.
8. Work closely with Sales and other corporate functions to align activities with annual objectives.
9. Devise a plan to Cross Sell / Up Sell PSD / Hygiene Products & Services.
10. Collaborate with DM/ADM-Sales and plan to achieve service lead conversion as per the AOP target

Customer-Related:
1. Devise a concrete plan to engage customers to improve customer satisfaction levels
2. Regularly participate in customer meetings, visit key customers and address escalated complaints when necessary.
3. Ensure effective customer contact management and retention strategy is implemented across all Branches.

SHE / Policy / Compliance-Related:
1. Ensure complete compliance with company policies and statutory requirements.
2. Oversee compliance with SHE policies and safety protocols for both employees and customers.
3. Collaborate with DM/ADM-Sales to get the business related licensing completed for Branches in the Division. Ensure Branches maintain all the chemical related certifications as per the statutory requirements.

People-Related:
1. Coordinate with HR for IR/HR-related matters & maintain harmonious employee relations.
2. Mentor and groom the team, preparing them to take on higher responsibilities and to cascade this mentorship down the line. 3. Develop growth plans for top performers.
4. Facilitate employee training and evaluations as per job requirements.
5. Recruit qualified Operations staff and maintain a talent pool to meet branch staffing needs in coordination with HR and BM.
6. Address grievances of subordinates promptly and effectively.
7. Review performance of Branch Managers with 50:50 weightage to sales & operations (along with ADM/DM - Sales) and Operations Team (SPs, OEs & OMs along with BM) every six months.

Key Result Areas:

• Divisional KPI’s
• Faster Response – 2/24: 98/100, Root cause analysis and CVC
• P&L – Base/Branch Targets and Service Productivity
• Achieving Gross sales, jobbing and product sales targets
• Achieving Total Sales revenue
• Customer retention
• Customer Voice Counts
• Your Voice counts progress
• Sales & Service/contract colleagues’ retention
• Managing DSO/Collections
• SOS: minimum 95%
• Productivity as per AOP targets
• SCP Usage - minimum 95% & Active devices 100%

Competencies (Skills essential to the role):

• Deliver results: Need to deliver what’s required
• Act Commercially: Uses business thinking
• Manage Self: Manage own emotions
• Coach and Develop: Coach and Develop by giving practical support
• Work with Others: Work with Others being a team player
• Display leadership: Display leadership through communicating expectations & direction

Role Type / Key working relationships:

• Leadership Role
• Role will be working closely with Senior Leadership Team  and Branch team to meet the objectives of the organisation

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Educational Qualification / Other Requirement:

• Bachelor’s Degree (or its equivalent) in a related area. A Master's Degree in Marketing will be an added advantage.
• The candidate should have at least 6-8 years or more of managerial experience
• He should have experience in handling large teams of sales and other functions and a proven track record of performance.
• The candidate should be willing to travel extensively; ideally a person from a service industry background would fit the requirement.

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Annual Performance Based Bonus

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.