Assistant Engineer

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About this opportunity:

We are now looking for a 1st Level Operations professional. This job role is responsible for the coordination, support, management, and execution of reactive/proactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What you will do:

• Monitor services and manage events at the 1st level.


• Assess trends identified from customer complaints.


• Manage and resolve incidents at the 1st level.


• Escalate and track incidents.


• Initiate problem management and support corrective maintenance execution.


• Monitor and improve customer experience based on use cases.


• Planned activity support & group mail box management.

The skills you bring:

• Ericsson Operations Engine - Mode Of Operations.


• Should have good knowledge on Network operation centre (NOC).


• Must be proficient in basic telecommunication fundamentals.


• Understanding the importance of SLA and RT.


• Quick learner and flexible for Operations requirement


• Essential good verbal and written communication Skills


• Good / Excellent knowledge of GSM call flow


• Understanding of ITIL


• Basics Linux and Charging System Understanding.


• Should have experience of 5+ years of experience in telecom or NOC.


• Willing to work in shifts in 24*7 support team.


• Monitoring of alerts via monitoring tools like OneFM, Grafana


• TT creation within required SLA through TT creating tools oneTM, ITSM

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”