Assistant Front Office Manager

Company : Accor

Job Type : Full Time

Mumbai, Maharashtra

Number of Applicants

:

000+

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Job Description - Assistant Front Office Manager

Company Description

Job Description

Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition

Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Monitor Front Office, and particularly Butler personnel, to ensure LCAH members are known, as well as repeat guests and other VIPs receive special attention and recognition

Promote internal Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program

To set up the target and drive the team to achieve upsell program on Villa, Transportation, SPA and F&B

Maintain inter-departmental relationships to ensure seamless customer service

Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained

Schedule and regularly conducts routine inspections of areas under his/her control

Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

Know system recovery procedures

Interpret computer reports

Compile statistics for front office and provide reports relating to that area on the operation of Suite and Villas

Continually check the accuracy of guest in house account

Approve upgrades and special amenities

Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information

Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information

Maintain all procedures and adheres to them within the company guidelines; in particular with emphasis on hotel credit policy.

In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, etc.

Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.

Works with Talent and Culture on manpower planning and management needs.

Works with Housekeeping and Finance in the preparation and monitoring of the Rooms’ and FO budget and forecast.

Maintain good relation with vendor and local community.

Qualifications

Required Skills:

Excellent in communication skills when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Hotel.

Good formal writing skills

Proficient in the use of Microsoft Office and Property Management Syste

Problem solving, reasoning, motivating, organizational and training abilities

Strong Leadership skills in managing large teams inclusive of both supervisory and staff level

Ability to manage complex relationships with other departments

Qualifications:

Bachelor’s degree in Hotel Administration, Business Administration or equivalent

Experience:

3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.

Experience in Ultra Luxury Hotel or Resort is preferred

Exceptional communication skills in English, verbally or written, other languages are great advantage

Organized, highly motivated and driven to succeed