Assistant Front Office Manager (The Bheemili Resort - Managed by Accor)

The Bheemili Resort - Managed by Accor, located in the beautiful coastal town of Bheemunipatnam, India, is seeking a highly skilled and experienced Assistant Front Office Manager to join our leadership team. As the Assistant Front Office Manager, you will be responsible for overseeing the day-to-day operations of our luxury resort, ensuring exceptional guest experiences, and driving operational excellence across all departments.

The Bheemili Resort - Managed by Accor, located in the beautiful coastal city of Visakhapatnam, India, is seeking a dynamic and customer-focused Assistant Front Office Manager to join our team. In this role, you will play a crucial part in ensuring exceptional guest experiences and smooth front office operations at our luxury resort.

• Assist the Front Office Manager in overseeing daily front desk operations, including check-ins, check-outs, and guest inquiries
• Lead, train, and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Assist in managing department budgets and controlling expenses
• Ensure compliance with Accor brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Participate in revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail

• Bachelor's degree in Hospitality Management or related field
• 2-3 years of experience in hotel front office operations, preferably in a luxury resort setting
• Proven leadership skills with the ability to train and motivate team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• Strong knowledge of front office procedures, revenue management principles, and best practices
• Excellent problem-solving and conflict resolution abilities
• Ability to work flexible hours, including nights, weekends, and holidays
• Experience with Accor brand standards and procedures (preferred)
• Multilingual abilities, with fluency in English and one or more local languages (preferred)
• Additional certifications in hospitality management (preferred)
• Familiarity with the local tourism industry and attractions in the Visakhapatnam area