Assistant General Manager Operations

This role is for one of the Weekday's clients

Salary range: Rs 1400000 - Rs 1800000 (ie INR 14-18 LPA)

Min Experience: 7 years

Location: Bangalore

JobType: full-time

We are seeking an experienced and strategic Assistant General Manager – Operations to lead and scale operations for premium managed office spaces across multiple locations in India. This role requires strong expertise across soft services, technical operations, and project management, with a clear focus on operational excellence, client satisfaction, and efficient execution. The ideal candidate will be a hands-on leader capable of managing complex operations while building high-performing teams.

Key Responsibilities

1. Soft Services Management

• Oversee the delivery of soft services including housekeeping, security, front office, and hospitality.
• Develop, implement, and monitor standard operating procedures (SOPs) for both client-facing and back-end services.
• Ensure high standards of cleanliness, safety, comfort, and service quality for clients and their employees.

2. Technical Operations

• Manage end-to-end technical operations across office locations, including HVAC, electrical, plumbing, and allied facility systems.
• Implement preventive and corrective maintenance programs to ensure smooth and uninterrupted operations.
• Coordinate closely with technical vendors to maintain quality standards, regulatory compliance, and minimal downtime.

3. Project Management

• Lead end-to-end project management for new office setups, renovations, and expansion initiatives.
• Partner with design and build teams to deliver customized office solutions within defined timelines and budgets.
• Track project milestones, conduct quality audits, and ensure adherence to internal standards and client specifications.

4. Client & Stakeholder Management

• Act as the primary point of contact for clients on all operational matters, ensuring high satisfaction levels.
• Build and manage strong relationships with vendors, contractors, and service partners.
• Proactively gather, analyze, and act on client feedback to drive continuous service improvement.

5. Operational Excellence & Efficiency

• Identify opportunities for process optimization, cost control, and improved resource utilization.
• Prepare and manage operational budgets, forecasts, and KPIs.
• Conduct regular audits to ensure compliance with health, safety, and environmental regulations.

6. Team Leadership & Development

• Lead, mentor, and develop a high-performing operations team with a strong ownership mindset.
• Foster a culture of accountability, continuous improvement, and client-centric service delivery.
• Design and execute training programs to strengthen capabilities across soft services, technical operations, and project management.

Qualifications

• Education: Bachelor’s degree in Hotel Management, Facilities Management, or a related field. MBA or advanced degree preferred.
• Experience: 8+ years of experience in operations management with proven exposure to soft services, technical operations, and client management.

Key Skills

• Strong experience managing large-scale operations and complex projects
• Excellent client relationship and stakeholder management skills
• Strong problem-solving and decision-making abilities with a proactive approach
• Proven people leadership and team development capabilities