Assistant Manager

• To Manage In -house Team Leaders, followed by vendor management at location level.
  
• Control portfolio in terms of Physical collections & CRR indicators in External domain.
  
• Reports Management which will support in tracking field team performance.
  
• Departmental liaising to improve team performance.
  
• Managing the allocation strategy, capacity planning, Span of control & training in - house staff about product & services
  
• Must be good in planning, Operational challenges & problem solving.
  
• Analyse team performance and provide corrective action for improvement.
  
• Ensure proper quality controls on the set process
  
• Customer escalation and complaints management in coordination with other departments.
  
• Training and development for team Motivation.
  

Requirements

• Graduation Mandatory.
  
• Candidate should have field team handling experience(TLs/Agents)
  
• Computer literacy: internet, email, MS Excel, MS PowerPoint & Presentation.
  
• Should be able to coordinate with other department efficiently to resolve queries.