Assistant Manager

Key Responsibilities
• Lead, mentor, and manage AR teams to meet and exceed client expectations by reducing AR aging and maximizing collections.
• Oversee day-to-day team operations, including:
• Monitoring workflows and daily productivity targets to ensure adherence to agreed Service Level Agreements (SLAs).
• Tracking, analyzing, and maintaining key performance metrics, including collections and operational reports.
• Design and implement process improvements to enhance productivity, quality, and overall team performance.
• Support and participate in new pilot projects, ensuring effective knowledge transfer and smooth transitions to production teams.
• Address and resolve team-related issues, including performance concerns and interpersonal conflicts, in collaboration with stakeholders.
• Learn and implement new client systems and processes; plan and coordinate training sessions for new hires and existing team members based on project needs.
• Conduct regular client calls and reviews to assess performance, identify improvement opportunities, and enhance client satisfaction.
• Identify skill and knowledge gaps within the team and work with department trainers to plan and execute retraining initiatives.
• Build and maintain strong client relationships through effective communication, issue resolution, and consistent service delivery.

Requirements