Equipe is part of the global WillScot family of companies, where our team of nearly 5000+ people makes our company a
Great Place to Work® and provides a competitive advantage in supporting our customers.
As North America’s leading provider of complete temporary space solutions, we have 260+ locations helping customers in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start.
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Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. Learn more about our global enterprise, our values, and who we are,
here.
ABOUT THE JOB:
The primary focus of this position is the day-to-day supervision of the Accounts Payable Processors and Document Indexer Specialists. This role will be a working supervisor and will also be responsible for assisting the Accounts Payable Leadership in all month-end prep work.
5 Days Work From Office, US Shift Time 6:30 PM TO 3:30 AM, To And Fro Cab Facility
WHAT YOU'LL BE DOING:
- Lead a team of Accounts Payable Processors and Document Indexers by setting, tracking, and monitoring performance targets to ensure operational excellence.
- Support the training and onboarding of new employees and ensure effective implementation of new policies and procedures across the team.
- Drive compliance with transactional processes to ensure accuracy, consistency, and adherence to defined standards and KPIs.
- Provide day-to-day supervision of the Accounts Payable and Document Indexing teams, ensuring adherence to departmental procedures and timely, accurate delivery of work.
- Monitor daily invoice indexing and processing activities to ensure accuracy and compliance with established KPIs.
- Assist in resolving discrepancies and managing urgent or time-sensitive requests.
- Provide support to company branch personnel regarding vendor invoices, payments, and related inquiries.
- Support month-end Accounts Payable closing activities, including coordinating with field personnel during the final week of the month for high-value invoices in branch review and direct coding queues.
- Assist with Accounts Payable escalations to ensure timely and effective resolution.
- Monitor weekly credit memo processing to ensure completion within defined timelines.
- Contribute ideas and recommendations to improve processing efficiency and operational effectiveness.
- Perform other duties as assigned.
- Build and maintain strong working relationships with internal and external customers at all levels of the organization.
Reporting Structure
- Reports to Manager
- Supervisory Responsibilities; Supervise a staff direct employees
EDUCATION AND QUALIFICATIONS:
Education And Qualifications:
- Bachelor’s degree in finance, Accounting, Business Administration, or a related field.
- 10+ years of experience in customer service, with a proven leadership background in a customer call center environment; demonstrated ability to develop, mentor, and empower customer success teams while fostering a culture of accountability.
- Excellent English communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Ability to work independently, exercise sound judgment, and make timely decisions in a fast-paced environment.
- Experience working in a Global Capability Center (GCC) or shared services environment is an added advantage.
- Strong ability to build and maintain collaborative relationships across all levels and departments.
- Demonstrated leadership capabilities, including effective cross-functional collaboration with Procurement, Finance, and Operations, and the ability to motivate teams under tight deadlines.
- Strong attention to detail, with high accuracy in invoice reconciliation and transactional processing.
- Excellent written and verbal communication skills.
- Technical proficiency with Microsoft Office Suite (including Outlook) and accounting/ERP systems such as SAP.
- Strong organizational skills with the ability to manage workflow queues and prioritize tasks effectively in a fast-paced, high-volume environment.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.
As a global employer, we are committed to equal opportunity and fair employment practices. Hiring and employment decisions are based on job‑related skills, qualifications, experience, performance, and merit, consistent with business needs and applicable laws.
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