Assistant Manager Central Scheduling Operations

Assistant Manager – Central Scheduling Operations

About the Role
We are hiring an Assistant Manager – Central Scheduling Operations to lead our Central
Scheduling Team responsible for managing OPD & IPD scheduling, cab coordination, Rx
collection, and other backend operational activities. The role requires strong operational
ownership, team leadership, hospital ecosystem understanding, and the ability to manage
real-time escalations while ensuring service excellence and productivity.

Key Responsibilities

• Lead and manage a team of 10+ executives and monitor daily productivity, quality, and
  SLA adherence.


• Oversee end-to-end OPD and IPD scheduling operations with high attention to detail.


•  Manage entire ground-level operations including roster planning and shift allocation.


•  Ensure effective coordination with hospital partners and internal stakeholders.


•  Handle real-time operational escalations and ensure quick resolution.


•  Oversee cab booking coordination and Rx (Prescription) collection workflow.


• Prepare daily, weekly, and monthly MIS reports and dashboards.


• Analyze productivity, TAT, and operational efficiency to drive continuous improvement.


• Ensure achievement of defined OKRs and KPIs for the team.
  
  Must-Have Requirements


• 3–6 years of experience in hospital operations / healthcare scheduling / backend
  operations.


• Experience handling a team of 10+ members.


• Strong understanding of OPD & IPD workflows.


• Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting dashboards).


• Good analytical and reporting skills.


• Experience in roster planning and workforce management.


• Ability to manage real-time escalations effectively.


• Strong attention to detail.
  
  Good to Have


• Knowledge of medical terminologies (considered a strong plus).


• Experience working in hospital atmosphere or healthcare ecosystem.


• Exposure to healthcare CRM or scheduling tools.
  
  Key Competencies


• Operational ownership mindset.


• Strong communication and coordination skills.


• Problem-solving approach.


• High attention to detail.


• Ability to work in a fast-paced healthcare environment.