Assistant Manager -Customer service & B2B Inventory

Role Summary:

• A B2B Enterprise executive is responsible for managing end-to-end B2B operations including order processing and fulfilment, stock availability and customer services.

• A CRM Executive is responsible for managing customer relationships, resolving queries and ensuring effective communication with customers to enhance satisfaction and retention.

Roles and Responsibility:

• Handling Inbound/Outbound customer calls, resolving complaints, and answering service queries.

• Track customer interactions and follow-ups.

• Bridge the gap between company and West Bengal, Jharkhand, Northeast, Odisha & Bihar customers(DP) by focusing on building loyalty and resolving issues. Improve customer engagement and retention strategies

• Coordinate with Warehouse/Transportation/Planning team and resolve customer/sales queries

• Experience in processing orders for variety of products in a timely and accurate manner

• Maintain B2B enterprise minimum stock level at Kolkata DC and Patna DCs in coordination with planning team

• Monitor end-to-end B2B enterprise orders fulfilment to ensure accuracy and timely completeness

• Monitor OTIF and drive for improvement 

• Timely resolution of customer complaints and discrepancies

Requirements:

• 6-10 experience in supply chain management.

• Any Graduate as educational qualification, MBA is desirable

• Excellent knowledge of warehouse operations

• Good knowledge of MS excels and SAP system

• Strong verbal communication skills

• Excellent verbal communication skills

• Strong problem solving and interpersonal skills

• Customer service orientation