Assistant Manager - Global Talent Acquisition Operations

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview The Global Talent Acquisition Back Office Assistant Manager will manage the US team to supporting Global Talent Acquisition’s Center of Expertise (CoE). This person will report directly to the Director of Global Talent Acquisition Operations in India. The team provides operational and transactional recruitment support globally. This person will work with the existing team to provide strategic direction. This is a new role for Gallagher, and we are looking for someone that likes to build, see the fruit of their efforts, drive for success, and provide direction for the globe on best-in-class back-office operations. He/She will manage internal and external stakeholder relationships in addition to guiding, supporting, and developing a recruitment team through a business partnership and relationship management mindset. This role will work US hours to support global TA Operations team. It will be a hybrid role & you are expected to work in the office one week each month. How you'll make an impact Responsibilities Incumbent should have relevant experience of managing Talent Acquisition Back Office Operations (Process example: Requisition Audits, Invoicing, Contract Employee Invoicing & Early Talent). Should have knowledge & have managed, requisition audits, job postings, job descriptions, interview scheduling, offer letter creation, Invoicing for agencies (Full Time & Contractual) and internal. Incumbent should have relevant experience of working with teams in Americas, EMEA, APAC. TA (Talent Acquisition) Ability to work closely with Talent Leadership/Teams to create scalable, efficient, and effective processes. Partner and work effectively and closely with all other regionally based Talent Acquisition Group Support members. Collaborate with other global operational leads (HRIS, Early Talent, Rewards,) to ensure seamless handoffs providing best in class support. Own team metrics and reporting for Talent Acquisition Backoffice activities and progress; establish SLAs, goals and KPIs to drive and measure success. Work with Global TA (Talent Acquisition) CoE team to manage Change Management, Communications. Serve as a trusted member of the Global TA CoE Leadership Team and offer counsel, expertise collaboration, and in depth understanding of business variables About you Qualifications Graduate (mandatory), Postgraduate (preferred) Minimum of 6+ years of global talent acquisition backoffice in corporate and/or agency recruiting expertise required. Minimum of 2-3 years of experience leading a high performing, operationally focused recruiting team. Experience in managing Global talent operations backoffice & knowledge of Applicant Tracking System is required. Technical/Functional Requirements Strategic yet willing to get hands dirty when needed Proficient in HR technology platforms and tools. Strong Operational mindset. Problem Solving. Teamwork, Collaboration. Technical Functional Skills. Ability to own and influence outcomes. A data-driven approach to make informed decisions that improve practices and provide leaders with business insights and influence new ways of thinking. High proficiency in “best in class” talent systems and technology. Strong Microsoft Office suite experience including presentation building skills. Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Responsibilities Incumbent should have relevant experience of managing Talent Acquisition Back Office Operations (Process example: Requisition Audits, Invoicing, Contract Employee Invoicing & Early Talent). Should have knowledge & have managed, requisition audits, job postings, job descriptions, interview scheduling, offer letter creation, Invoicing for agencies (Full Time & Contractual) and internal. Incumbent should have relevant experience of working with teams in Americas, EMEA, APAC. TA (Talent Acquisition) Ability to work closely with Talent Leadership/Teams to create scalable, efficient, and effective processes. Partner and work effectively and closely with all other regionally based Talent Acquisition Group Support members. Collaborate with other global operational leads (HRIS, Early Talent, Rewards,) to ensure seamless handoffs providing best in class support. Own team metrics and reporting for Talent Acquisition Backoffice activities and progress; establish SLAs, goals and KPIs to drive and measure success. Work with Global TA (Talent Acquisition) CoE team to manage Change Management, Communications. Serve as a trusted member of the Global TA CoE Leadership Team and offer counsel, expertise collaboration, and in depth understanding of business variables
Qualifications Graduate (mandatory), Postgraduate (preferred) Minimum of 6+ years of global talent acquisition backoffice in corporate and/or agency recruiting expertise required. Minimum of 2-3 years of experience leading a high performing, operationally focused recruiting team. Experience in managing Global talent operations backoffice & knowledge of Applicant Tracking System is required. Technical/Functional Requirements Strategic yet willing to get hands dirty when needed Proficient in HR technology platforms and tools. Strong Operational mindset. Problem Solving. Teamwork, Collaboration. Technical Functional Skills. Ability to own and influence outcomes. A data-driven approach to make informed decisions that improve practices and provide leaders with business insights and influence new ways of thinking. High proficiency in “best in class” talent systems and technology. Strong Microsoft Office suite experience including presentation building skills.