Assistant Manager - HR

Assistant
Manager – HR (BPO & IT)

Job Summary

We are looking for a proactive and experienced Assistant
Manager – HR with strong exposure to BPO and IT environments. The ideal
candidate will be responsible for managing HR operations, employee engagement,
performance management, compliance, and employee relations while supporting
business objectives and workforce productivity.

Key Responsibilities

• Manage
  end -to -end HR operations including onboarding, employee lifecycle
  management, employee relations, and compliance.
  
• Partner
  with operations managers and business leaders to support workforce
  planning and HR initiatives.
  
• Drive
  employee engagement programs, retention initiatives, and attrition control
  strategies.
  
• Develop
  attrition control strategies specific to BPO environment. Conduct pulse
  surveys, skip -level meetings, and feedback sessions. Drive recognition
  programs and performance culture.
  
• Support
  performance management processes, including appraisals, goal setting, and
  performance improvement plans (PIP).
  
• Handle
  employee grievances, disciplinary actions, conflict resolution, and
  escalation management.
  
• Ensure
  compliance with labor laws and statutory requirements such as PF, ESI,
  Gratuity, Bonus, and Shops & Establishment Act.
  
• Prepare
  and analyze HR reports and dashboards covering attrition, headcount,
  absenteeism, and other key HR metrics.
  
• Assist
  in policy implementation and continuous improvement of HR processes.
  
• Allocate
  tasks, monitor team performance, and provide guidance on HR best
  practices.
  
• Collaborate
  with management on workforce planning and HR process improvements.
  

Required Skills & Qualifications

• Master's
  degree in Human Resources, Business Administration, or related field.
  
• 8–10
  years of HR Generalist experience, preferably in BPO and IT organizations.
  
• Minimum
  2–3 years of experience in leading or managing an HR team.
  
• Strong
  knowledge of employee relations, performance management, and statutory
  compliance.
  
• Experience
  in employee engagement and retention initiatives.
  
• Proficiency
  in HRIS systems and Microsoft Office applications.
  
• Excellent
  communication, stakeholder management, and problem -solving skills.
  
• Prior
  experience in IT Services/BPO industry is preferred.