Assistant Manager - Information Technology

• Provide Level 1&2 production support for Oracle E-Business Suite (R12.2.10) with help of vendor partner


• Service Level Agreements (SLAs) for support issues.


• Perform incident analysis, troubleshooting, root cause analysis (RCA), and permanent issue resolution.


• Manage service requests, incidents, problems, and change requests through ITSM tools.


• Support Month-end, Quarter-end, and Year-end financial closing activities.


• Coordinate production deployments and post-production verification.


• Ensure minimal business disruption during planned and unplanned outages


• Act as the primary IT contact for Oracle EBS users.


• Understand business requirements and provide timely functional and technical support.


• Troubleshoot user issues and resolve application problems within SLA timelines.


• Conduct regular follow-ups with business users until complete resolution.


• Maintain high user satisfaction through proactive communication.


• Provide application guidance, knowledge sharing, and end-user training.


• Support onboarding of new users and business process adoption.


• Have knowledge on PL sequel data queries, query to identify technical issues.


• Prepare functional test scenarios and perform unit testing.


• Support testing for
  
  
  
  • System Integration Testing (SIT)
  
  
  • User Acceptance Testing (UAT)
  
  
  • Regression Testing
  
  


• Coordinate defect resolution with business users and implementation partners.


• Validate fixes before production deployment.


• Create, modify, disable, and reactivate Oracle user access.


• Create and maintain responsibilities, menus, request groups, profile options, and role assignments.


• Assign and revoke responsibilities based on approved access requests.


• Ensure Segregation of Duties (SoD) compliance and least-privilege access.


• Support employee onboarding, transfers, and separation activities.


• Perform periodic user access reviews.


• Remove inactive or unauthorized access.


• Maintain complete documentation and approvals for all access 


• Support Internal Audit& External Audit


• Provide user access reports, responsibility matrices, security reports, audit evidence, and system logs.


• Manage vendor tickets and service requests.


• Identify opportunities to automate manual

business processes.

• Drive digital transformation initiatives using Oracle technologies, AI-enabled solutions, and workflow automation.


• Prepare and maintain documents for
  
  
  
  • Functional Specifications
  
  
  • Technical Design Documents
  
  
  • SOPs
  
  
  • User Manuals 
  
  


• Maintain issue logs, RCA documents, and support documentation.


• Conduct knowledge transfer sessions for support teams and business users.


• Assist in in other Non-ERP application implementation and rollout.


• Manage employee travel expense management system.


• Manage Automation projects in assist in productionize.

• B.E./B.Tech., MCA, M.Sc. (IT), or equivalent qualification.


• General Ledger (GL)


• Accounts Payable


• Purchasing (PO)


• Inventory (INV)


• Oracle EBS Functional/Technical Certification


• Support experience in Oracle travel and expense management system


• Python and Oracle Apex experience is preferred.


• Automation of business processes through various tools will be an added advantage.

Experience in one or more Oracle EBS modules:

2-5 years of relevant experience