Assistant Manager - IT Infra

Job Title: Assistant
Manager – IT Infra

Location: Pune,
Maharashtra, India

Reports to: Operations
Manager

Working Mode: 5 Days in office (Full-Time)

Company
Overview

We are a dynamic software and content creation company
headquartered in Scotland, UK, with a talented development and production team
based in Pune, India. We specialise in creating high-quality Architectural
digital experiences and producing immersive visual content. We foster a
collaborative; international working environment focused on innovation and
quality.

Role
Summary

We are seeking a proactive and skilled IT Support Associate with 5+ years of experience to join our team. The ideal candidate will be
responsible for the day-to-day support and maintenance of our IT
infrastructure, including systems, networks, hardware, and software. This role
requires a hands-on approach to troubleshooting, a passion for automation and
innovation, and a commitment to ensuring our systems operate at peak
performance.

This is a self-driven, independent role. The ideal candidate is
proactive by nature, comfortable owning IT infrastructure projects end-to-end
without close supervision, and confident taking full responsibility for the
studio's IT and cyber security posture.

Key
Responsibilities

•      Technical Skills: Strong knowledge of Windows Server, Active
Directory, DNS, DHCP, Office 365, and VPN, with the ability to apply this
knowledge independently across day-to-day administration, troubleshooting, and
new deployments.

•      Scripting: Familiarity with scripting languages like PowerShell
or Python, used to build reusable scripts for routine administrative and
configuration tasks rather than relying on manual, repetitive work.

•      Server & Network
Management: Administer Windows Server
environments end-to-end, including managing Active Directory objects and group
policies, DNS and DHCP configuration, and VPN connections, ensuring stable and
secure connectivity for all users.

•      Hardware & Software
Support: Install, configure, and
troubleshoot PCs (Windows 7 and above), software, antivirus, printers, and
network devices, minimising downtime through quick diagnosis and root-cause
fixes rather than temporary workarounds.

•      User & System
Management: Configure and manage user
profiles and accounts in Office 365 and Outlook, including
onboarding/offboarding access changes. Implement and maintain security policies
across all systems to ensure consistent, audit-ready access control.

•      Network Troubleshooting: Diagnose and resolve LAN/WAN, wireless, and VPN
connectivity issues efficiently, tracing problems to their source (hardware,
configuration, or provider-side) rather than applying surface-level fixes.

•      Backup & Storage: Manage data backup solutions and configure Network
Attached Storage (NAS) for data storage, including regular verification that
backups are complete, recoverable, and aligned with retention requirements.

•      Inventory Management: Maintain accurate, up-to-date records of all IT
inventory and spare parts, including asset assignment, warranty status, and
stock levels, so replacements and repairs never stall the team.

•      Security & Maintenance: Administer firewalls and antivirus systems, and
apply software patches and updates regularly to ensure system security and
stability, treating patching as a scheduled discipline rather than a reactive
task.

•      Embrace Scripting: Utilize scripting languages (e.g., PowerShell,
Python) to automate repetitive tasks and streamline system configurations,
reducing manual effort and the risk of human error across recurring IT
operations.

•      Champion Change &
Innovation: Actively identify and
implement improvements to IT systems and workflows to enhance productivity,
bringing forward suggestions rather than waiting to be asked.

•      Implement Proactive
Maintenance: Develop and execute a
comprehensive maintenance schedule for all hardware, including PCs, laptops,
and the physical storage server, so servicing happens on a planned cadence
rather than only when something breaks.

•      Boost Performance: Proactively identify and resolve performance
bottlenecks, particularly for high-end workstations and render farms, since
production output depends directly on these machines running at full capacity.

•      Linux Support: Provide basic support and troubleshooting for Linux
systems, covering the common issues that arise where Linux is used alongside
the primary Windows environment.

•      Firewall Project Ownership: Independently design, build, and implement the
Sophos Firewall from scratch — covering planning, rule configuration, VPN and
network segmentation setup, testing, and full rollout — without requiring
supervision or step-by-step direction.

•      Cybersecurity Supervision: Act as the IT & Cyber Security supervisor for
the studio, owning the overall security posture across all systems, setting the
direction on security practices rather than simply following instructions from
others.

•      Threat Detection: Monitor and detect incoming threats using
SentinelOne (or the current antivirus/EDR platform), reviewing alerts,
distinguishing real threats from noise, and responding proactively to
identified incidents before they escalate.

•      Security Policy &
Awareness: Draft and roll out proactive
IT security policies and awareness practices — covering areas such as password
hygiene, phishing awareness, and acceptable use — so all employees understand
and follow security protocols in their daily work.

•      Independent Infra
Management: Own end-to-end IT
infrastructure management independently — from planning through execution and
upkeep — escalating only where genuinely necessary rather than by default.

Requirements

Essential Skills & Qualifications

•      Experience: 5

What We Offer

•      A challenging and rewarding
role in a fast-paced and innovative environment, where you'll have real
ownership over the studio's IT and security infrastructure.

•      Opportunities for continuous
learning and professional development, including exposure to modern security
tooling and infrastructure projects.

•      The chance to work with a
dedicated and talented team, across both the Pune studio and our UK head
office.

•      A competitive salary and
benefits package, reflective of the seniority and independence this role
carries.

​+ years in IT support, system administration, or a
related role, with exposure to managing infrastructure in a business
environment rather than purely academic or personal projects.

•      Troubleshooting: Proven experience in network troubleshooting,
hardware support, and using security tools, with a track record of resolving
issues rather than only identifying them.

•      Communication: Excellent problem-solving and communication skills,
with the ability to clearly explain technical issues to non-technical users so
that colleagues across the business understand impact and next steps.

•      Proactive Mindset: A strong aptitude for proactive maintenance and
performance optimization, consistently looking ahead to prevent issues rather
than only reacting once something fails.

•      Firewall Implementation: Hands-on experience implementing firewalls (Sophos
preferred), from initial setup through to full deployment, including rule
design, testing, and go-live.

•      Threat Detection Tools: Working knowledge of SentinelOne or similar
EDR/antivirus platforms for threat monitoring and response, including
interpreting alerts and taking appropriate remediation action.

•      Independent Ownership: A demonstrated track record of managing IT
infrastructure projects independently, with minimal supervision, from initial
scoping through to completion.

Education
& Certifications

•      Education: Bachelor's degree in IT, Computer Science, or a
related field, or equivalent practical experience gained through hands-on IT
infrastructure roles.

•      Certifications: Relevant certifications such as CompTIA A+,
Network+, or Microsoft certifications are highly desirable, and any additional
security-focused certifications (e.g., Security+, Sophos or SentinelOne product
certifications) will be a strong plus.

Added
Advantages

•      Experience with Microsoft
Azure cloud services, including managing cloud-hosted resources alongside
on-premise infrastructure.

•      Familiarity with version
control tools like Fork or other Git clients, useful for managing scripts and
configuration files in a structured, trackable way.

•      Experience with render farm
management or 3D software (e.g., Autodesk Maya, 3ds Max, Blender, V-Ray, Corona
Renderer), which helps in understanding and supporting the studio's production
workflows.

Personal
Attributes

•      Problem-Solver: A natural curiosity and a drive to solve complex
technical challenges, digging into the root cause of a problem rather than
settling for a quick patch.

•      Adaptable: Ability to adapt to new technologies and changing
business needs, picking up new tools and processes quickly as the studio's
infrastructure evolves.

•      Detail-Oriented: Meticulous in managing inventory, performing
maintenance, and documenting processes, ensuring nothing falls through the
cracks as systems and assets change hands.

•      Self-Driven /
Ownership-Oriented: Comfortable taking full
ownership of IT infrastructure projects and security decisions independently,
without close supervision, and confident enough to make sound calls under
pressure.

Benefits

What We Offer

•      A challenging and rewarding
role in a fast-paced and innovative environment, where you'll have real
ownership over the studio's IT and security infrastructure.

•      Opportunities for continuous
learning and professional development, including exposure to modern security
tooling and infrastructure projects.

•      The chance to work with a
dedicated and talented team, across both the Pune studio and our UK head
office.

•      A competitive salary and
benefits package, reflective of the seniority and independence this role
carries.