Assistant Manager - IT Infrastructure

Company : Rhenus Logistics

Job Type : Full Time

Gurugram, India

Job Description - Assistant Manager - IT Infrastructure

What You Can Expect:

Responsible for Hardware (Laptop, Desktop, Printer, Switches, Routers) Maintenance.
Responsible for Coordinating with hardware vendor for support about before & after sales service (Warranty period).
Microsoft Office 365, including SharePoint, OneDrive, and Intune enrollment for all locations.
Installation & up gradation of operating system and other Rhenus compliance software.
Trouble shoot/ Maintain networks (LAN/ WAN/ Internet consistency).
Assist “Manager IT” in Computer spares inventory management.
Training to users related to Office364 suites = OneDrive, SharePoint, Microsoft Team etc.
Virus and content filtering checking in system if reported issue.
Monitoring of LAN/ WAN consistency on Ping command.
Ensuring for effective Internet bandwidth usage in office and warehouses.
First level support on Rhenus application, or 3rd party software support etc.
Direct telephonic support for any I.T related issues pan India users.
Interact with local & regional vendors for repairing of accessories under warranty status or without warranty.
Installation, up gradation, troubleshooting, implementation of all hardware and software.
Coordination with Global IT Team for Intune enrolment and escalation them when issue comes.

16. Network printer management for North WH’s and regional office and submitting Invoice (Rental + Running) bills to respective Account department.
Support on WMS (JDA) for “Contract Logistics” users, whereas JDA use.
Support on premises WMS (Prolog)“Contract Logistics” users, whereas JDA use

What You Bring:

Qualification:

Bachelor’s degree in Information Technology, Computer Science, or a related field.
Knowledge of network infrastructure, servers, cloud platforms, and system administration.
Experience with Windows/Linux operating systems.
Understanding of cybersecurity, backup, and disaster recovery processes.
Hands-on experience with virtualization tools and networking devices.
Good troubleshooting and problem-solving skills.
Strong communication and stakeholder management abilities.

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Assistant Manager - IT Infrastructure

Job Description - Assistant Manager - IT Infrastructure

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