Assistant Manager Learning & Development (Cluster Role)

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

What you will be doing:

• Conduct Training needs analysis for the hotel
• Assist each department in developing quality introductory and ongoing departmental training plans and  learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
• Provide support and development of Departmental Trainers as required
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
• Developing and implementing organizational improvement strategies to drive Employee Engagement and EQ leadership style.
• Monitor learning trends and introduce innovative learning solutions (e.g., e-learning, blended learning).
• Promote a culture of learning and continuous improvement across all departments.
• Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
• Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
• Ensure that global brand and culture initiatives are embedded within the hotel.
• Support hotel with integrating and administering INES as a core learning resource.
• Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
• Certifies hotel trainers & facilitators and L&D teams to deliver various programs.

Your experience and skills include:

• Minimum 3 Years of experience in hospitality industry 
• Previous leadership experience in a similar role required.
• Computer literate in Microsoft Window applications and or relevant computer applications required
• University/College degree
• Excellent administrative, interpersonal, written and verbal skills
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.