Assistant Manager - NFTE Life Cycle Management

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect, which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees


2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees


3. Dynamic, Inclusive and Diverse team culture 


4. Gender Neutral Policy


5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits


6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose 

Outsourced Talent Acquisition for Sales, Relationship building and  5 PSA partners and 2 verification agencies. Wing to wing management of resource life cycle management

Role Accountability 

1. Provide requisite resources to business and other functions for BAU functioning and running of Organization


2. Determine current staffing needs of business, develop talent acquisition strategies and create hiring plans in collaboration with PSA partners


3. Ensure Reduction in attrition and employee retention with quality enhancement by training PSA recruitment team and getting satisfaction survey conducted 


4. Drive and meet business targets for talent acquisition  Drive and meet NFTEs Hiring numbers as per MOU and Provision agreed by business


5. Manage diversified workforce across all Sales Channels Ensure smooth Onboarding, verification and Exit Management and ensure adherence to statutory and regulatory requirements


6. Review and monitor Sales Sites offices across all channels in East zones, ensuring adherence to Compliances like Fire NOC, Land use, OC and S&E as per State Laws and other regulatory


7. Manage transition and acquisition of new sites with 100% complied status like commercial site, with Fire NOC, S&E, Land use, Occupancy certificate and other compliances


8. Support Compliance, FCU & Legal in executing disciplinary action or support required related to investigation. Coordinate with PSA's and Legal to resolve exceptional issues like arrests, manhandling & POSH complaints for East Zone


9. Provide details for discussion/ meeting with NFTEs, Managers, PSA, FCU / Investigation teams in relation with fraud case, disputes, customer complains, cobrand partner complaints, Labor court notice, Police investigation etc.


10. Ensure cost saving through SLA & TAT and implementing claw back as per SOW in Recruitment and verification billing


11. Identify and plug the process gaps ensuring adherence to minimum wages act for all the States and Union territories in East Zone


12. Manage new partner onboarding process and conduct KT session for swift onboarding of the new PSA Partner


13. Conduct partner reviews basis score board and quality matrices, review Compliance, audit, recommend for addendum /clauses for organizational benefits


14. Monitor partners on SLA adherence and recover penalties as applicable and prepare monthly partner scorecard for performance review on SLAs


15. Review and recommend solutions for all NFTEs disputes and arrears pertaining to salary, incentive and F&F claims for Banca and Open Market


16. Regulate onboarding in Force24, ensuring swift on boarding of selected candidates for each NHO twice a week maintaining all hiring criteria/ rehiring guidelines/ negative profile scrubbing / approvals, as per URN, Minimum wages adherence, NFTE PII and KYC data guidelines 


17. 17.Track completeness and accuracy of BGV reports, BGV initiation within TAT ,Immediate  action on Negative BGV Cases

Measures of Success 

1. Timely completion of NFTE lifecycle processes (Onboarding, BGV, PIP, Exit management)


2. Timely resolution for all outsourced employees dispute / grievances / complaints


3. No adverse observations in internal/external and vendor audits


4. Timely closure of UAT/PVT for Sales 24


5. Timely & accurate MIS/business reporting


6. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Knowledge of HR processes and policies


2. Knowledge of labor laws


3. Experience of conducting inquiries/investigations

Competencies critical to the role

1. Stakeholder Management


2. Adaptability


3. Influencing Skills


4. Detail Orientation


5. Teamwork & Collaboration

Qualification 

Graduate/MBA in any discipline

Preferred Industry

BFSI / Service Industry