What are the Key Deliverables in this role? Financial Outcomes

  Handling of team members of minimum 5

Oversee daily, weekly, and monthly reconciliation of customer orders against inventory logs, shipping manifests, and payment gateway/bank settlements.

Manage end-to-end sales order (SO) creation from customer POs across GT/MT/Ecom channels, ensuring adherence to

defined SLA

Identify and resolve order-related issues such as mismatches, short closures, missing lines, and system/portal errors to ensure uninterrupted processing

  Investigating of Mismatch in pricing PO V/s SAP, SO creation

  master errors

Knowledge of order types, shipping conditions, incoterms (if international), and cut-off adherence

Customer Service

Daily Coordination with CFAs on credit notes/ invalid POD’s or other delivery cases

  Strong understanding of Order-to-Cash (O2C) lifecycle

Ensure adherence to SOPs, internal controls, and audit requirements within order management processes.

Managing of overseeing order Creation, updating, and sales orders, quotes, and service orders in SAP HANA

Ability to manage team order exceptions: pricing mismatches, stock allocation issues, delivery blocks, credit holds, customer

Internal Processes

  Proficiency in SAP HANA - ERP order processing

SAP examples: delivery/PGI coordination, billing interface awareness

knowledge of MS Excel (pivot, lookups, data validation; ability to manage trackers)

Experience with ticketing/workflow tools for order exceptions and tracking

  Familiarity with reports/dashboards

Innovation and Learning

  Drive efficiency benefits in line with GCC Targets

What are the Critical success factors for the Role?

Bachelor/master’s degree in commerce / MBA

  8-10 years relevant experience

Understanding of Order management process and Reconciliation/Dispute management

Excellent communication, interpersonal, negotiation, and presentation skills.

  Ability to handle team and work Independently when required