Assistant Manager - Process Training - Hyderabad - REF74094Q_2025165861

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Deliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.

Successfully delivery client / Internal targets set on certification standards

Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches

Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content

To evaluate and make necessary amendments to the training material on periodic basis

Complete indulgence on Reporting / MI for all training relevant chores

Interact with clients & share lob / SME intelligence for process betterment

Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviews SOP & Content creation

Graduate