Assistant Manager - PT Business Operations Commercial

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end to end engineering and technology solutions. The Bosch Group operates in India through twelve companies.  Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 18 manufacturing sites, and seven development and application centers. Bosch Group in India employs over 31,000 associates and generated consolidated revenue of about ₨.21,450 crores* (2.66 billion euros) in 2018 of which ₨. 15,824 crores*(1.96 billion euros) from third party. The Group in India has close to 18,000 research and development associates.

In India, Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over ₨. 12,460 crores (1.54 billion euros) in 2018. Additional information can be accessed at www.bosch.in.

Customer Order Management :

•Regional Accounts : 228 customers - Tamil Nadu

•Order entry (SAP P13 system, contract pricing, Promo validation, FOC orders)

•Back-order management (Price change request, order validation, order rejections)

•Bottleneck management (Exception management - Customer order allocation)

•Approval Framework (Plant change, credit limits, incompletion log)

•Material availability

Customer Returns & Claim Management :

•C4C - service tickets process & closure (Complaints & all queries)

•Creation of work-on, CQS processing

Customer logistics (Fine distribution):

•LDC Inbound & Outbound collaboration with stakeholders (Chennai)

•Transport debit notes & insurance claims recovery

•Weekly visit to LDC

Commercial Operations:

•AR management - collections, OD, defaulters, risk mitigation & dunning

•Channel finance - Onboarding new accounts, co-ordination with customer, bank & sales team

•Customer credit management (queries & enhancement request)- South region

•CD statements, CN postings (region specific)

•Local vendor bills validation & payment co-ordination with OSP (FSR)

•Demo Inventory management -Co-ordination with RSM (Respective Sales office)

MBA(finance)/ M.Com with 3  to 7 Years of experience in relevant field.

•Expert Knowledge : Order To Cash, Logistics & Customer service

•Technical Skills :  SAP (SD & FI), Celonis, Channel Finance

•Business models: Regional Accounts, Online, Key User & Cross functions