Assistant Manager- Quality Control

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

Job Title- Assistant Manager- Quality Control

Location- Mumbai HO

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions,

and keep learning, including how AI can help us work smarter and serve consumers better.

The role- Assistant Manager-Quality Control

What you'll be responsible for

1.Cold Chain & Market Quality Ownership

Ensure end-to-end cold chain compliance across: Primary and secondary distribution Warehouses and transport

Last-mile customer assets (freezers, cabinets, and concessions)

Monitor and improve temperature control compliance across the region

2. Quality Compliance & Standards

Ensure adherence to: Internal quality standards and specifications

External certifications (e.g., HACCP, FSSC 22000)

Local regulatory and food safety requirements

Drive compliance in warehousing and logistics operations

3. Quality Systems & Governance

Support deployment and control of the Quality Management System (QMS)

Ensure compliance with local legislation and Unilever global standards

Maintain documentation and audit readiness

4.Collaboration & Stakeholder Management

Partner with: Manufacturing teams

Supply chain and distribution teams

Sales and customer teams

5. Audit & Continuous Improvement

Support internal and external audits

Track key quality metrics and KPIs

Identify improvement opportunities and drive continuous improvement initiatives

6. Consumer Complaints & Issue Resolution

Investigate consumer complaints and quality incidents

Lead root cause analysis and implement CAPA (Corrective & Preventive Actions)

Monitor complaint trends (e.g., CCPMU) and share insights

Support crisis/incident management (IMT/E2E investigations where applicable)

7.Change Management

Ensure effective quality risk assessment during business or process changes

Maintain change management processes for quality impact control

8. Training & Capability Building

Develop and deliver training materials for quality awareness

Build capability in distributor, logistics, and customer teams

9. Regulatory & Import/Export Compliance

Support regulatory interactions and compliance with local authorities

Assist in managing Inter-Company Quality Agreements (ICQA), if applicable

We're looking for someone who

•Strong knowledge of food safety and quality systems (HACCP, FSSC 22000, ISO)

•Good understanding of cold chain and logistics quality management

•Strong analytical and problem-solving skills

•Ability to conduct audits and drive compliance

•Effective stakeholder management and communication skills

•Strong attention to detail and data-driven mindset

•Proactive, adaptable, and continuous improvement-oriented

•Bachelor’s degree from premier institutes or MBA graduates

•5–8 years of experience in quality management, logistics or manufacturing (FMCG / Food industry preferred)

•Prior experience in supply chain or market quality is an advantage

•Experience handling audits, compliance, and consumer complaints

Leadership Expectations

•Demonstrates ownership and accountability

•Works collaboratively across functions

•Focuses on consumer-centric quality delivery

•Drives continuous improvement and operational excellence

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards

• Flexible ways of working

• Support for health, wellbeing and life outside of work

• Time off to rest and recharge

• Ongoing learning and development opportunities

• Specific benefits vary by location

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done

• Continuous learning and development as the business grows

• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! 

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact
- Free to move fast, experiment and challenge how things are done
- Continuous learning and development as the business grows
- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.