Assistant Manager / Senior Engineer - Commercial Customer Service

Together with 6,900 colleagues worldwide, we are the strategic partner for the pharmaceutical and food industries in processing and packaging technology. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

Apply now and become part of our team!

Syntegon Packaging Technology, LLC in New Richmond, Wisconsin is part of the Syntegon group and offers a wide range of packaging equipment. The city of New Richmond is known as "The City Beautiful". It is an easy and quick commute in both directions from the Minneapolis/St. Paul Metro area and a short distance from Eau Claire, WI.

• Interface for customers for spare parts inquiries.
• Co-operation with Service Sales Manager, Field service engineers and manufacturing sites on quote / delivery for spare parts.
• Clarification and identification of spare parts with service area manager, customer and manufacturing sites.
• Preparation and follow up of Spare parts quotes.
• Order handling for Spare parts orders, Modernization and Field service offer process.
• Payment Follow ups with the customer.
• Cooperation with order processing team for order delivery.
• Understand the part requirements for Spares of our customers and offer the correct parts or replacement together with the manufacturing plants/Engineering support team/service supply chain.
• Responsible for Order intake, Total Net sales and profitability for Spares orders.
• Coordination with internal departments (Service supply chain and Field Service) and other Syntegon sites.
• All commercial discussions and negotiations for Service orders.

B.E (Mechanical / Mechatronics) having 3+ Years / Diploma (Mechanical / Mechatronics) having 5+ Years / Comparable degree in Logistic and supply chain, business administration or related field with experience in the commercial Sales and Offer processing.

The expected compensation range for this position is between $98,000. to $125,000 based on a full-time schedule.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program