Assistant Manager - Soft Services

Position Goals & Objectives:

The successful candidate will be a key part of the Operations Team and will work on multiple assignments of strategic importance to the operations vertical.

This individual must be comfortable operating on tactical levels and coordinate with internal and outsourced teams in an extremely fast paced environment with a high degree of ambiguity.

Key Roles & Responsibilities:

• Proactively manage and overlook the on-ground operations team and deliver an exceptional quality of services to the client across locations.

• Develop, Analyze, and define the workplace metrics management on all the soft service’s supplies & services across locations.

• Drive initiatives such as technology roll outs, smart cleaning, time & motion analysis, on demand squad cleaning strategy & action, across locations.

• Drive and manage end to end soft services calendar/tracker for all related services defined on a periodic basis.

• Ensure to work hand on hand with the internal stakeholders/service partners in ensuring the quality improvement & establishing guidelines on meeting the desired set of standards.

• Serve as a front-line troubleshooter in anticipating and identifying potential problems, User’s complaints/feedback and resolving them with efficient measures and solutions.

• Develop and implement operational procedures & performance measures with all the stakeholders to ensure simplification in soft service operations.

• Review the supplies ordering, inventory & consumption pattern of all the related consumables, Analyze the gaps and publish the report.

• Serve as a second-line auditor and responsible for conducting an audit mechanism to analyze the real on-ground workplace situation and highlight the gaps.

• Participate in the team briefings, conduct trainings to the deployed manpower on workplace services.

Skills & Qualification Required

• Minimum 8+ year experience in single managing end to end administration of any Site/Account under IFM.

• Demonstrated Skill set of Time & Motion Analysis, cost optimizations projects, P&P, Lean Six Sigma (preferred)

• Demonstrated experience using MS Office (advanced Excel skills)

• Excellent verbal and written communication skills in English, including exceptional presentation skills.