Assistant Manager / Team Lead KYC Fraud & Dispute

Assistant Manager / Team Lead – KYC Fraud & Dispute Process

Location: Infopark, Kochi
Salary: ₹6 LPA – ₹8 LPA
Minimum 5+ years of total experience in KYC - Fraud & Dispute
Minimum 1 year of experience in team handling is mandatory.
Shift:NIGHT - 6:00 PM to 3:00 AM
Working Days: 5 days working

 Responsibilities

• Manage and lead a team handling KYC, fraud, and dispute -related processes.
  
• Monitor team productivity, quality, attendance, and overall performance.
  
• Handle escalations and ensure timely resolution of process -related issues.
  
• Ensure compliance with process guidelines, client requirements, and internal policies.
  
• Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
  
• Track process metrics and prepare daily, weekly, and monthly reports.
  
• Support process improvement initiatives to improve efficiency and accuracy.
  
• Coordinate with internal teams and stakeholders for smooth process operations.
  
• Maintain high standards of documentation, compliance, and data accuracy.
  

Requirements

• Minimum 5+ years of total experience in KYC - Fraud & Dispute
  
• Minimum 1 year of experience in team handling is mandatory.
  
• Strong knowledge of KYC, fraud investigation, dispute management, or compliance process.
  
• Excellent verbal and written communication skills in English.
  
• Strong leadership, people management, and problem -solving skills.
  
• Ability to work in night shift from 6:00 PM to 3:00 AM.
  
• Candidate should be comfortable working from Infopark, Kakkanad.
  

Benefits

• Commuter assistance
  
• Health insurance
  
• Paid time off