Assistant Manager US Payroll Taxation

Job Description: Assistant Manager – US Payroll Taxation

Experience: 8+ Years

Job Summary

We are looking for an experienced and results-driven
Assistant Manager – US Payroll Taxation to oversee end-to-end US payroll tax
operations across multiple teams and client portfolios. The ideal candidate
should possess strong hands-on expertise in federal, state, and local payroll
taxation, tax deposits, quarterly and annual filings, tax reconciliations,
compliance management, and resolution of complex tax issues.

The role involves leading payroll tax operations, ensuring
regulatory compliance, managing client relationships and escalations,
strengthening operational controls, and driving automation, process
transformation, and continuous improvement.

Key Responsibilities

• Payroll
  Tax Operations Management: Oversee end-to-end US payroll tax
  operations across multiple clients, teams, and processes, ensuring
  accurate, timely, and compliant service delivery.
  
• US
  Payroll Tax Compliance: Ensure compliance with federal, state, and
  local payroll tax regulations, including federal withholding, Social
  Security, Medicare, FUTA, SUTA, and applicable state and local taxes.
  
• Tax
  Deposits and Payments: Oversee payroll tax liability validation,
  deposit schedules, electronic tax payments, payment confirmations, and
  reconciliation of tax liabilities against payroll records and tax agency
  accounts.
  
• Quarterly
  and Annual Tax Filings: Manage and review quarterly and annual payroll
  tax returns, including Forms 941, 940, W-2, W-3, and applicable state and
  local filings, ensuring accuracy and timely submission.
  
• Tax
  Reconciliation and Reporting: Oversee payroll-to-tax liability
  reconciliations, tax return-to-ledger reconciliations, deposit
  verification, and resolution of filing and payment discrepancies.
  
• Tax
  Notices and Escalation Management: Manage complex tax notices, agency
  inquiries, missed or incorrect deposits, filing discrepancies, penalties,
  interest, amendments, and other compliance issues through timely
  investigation and resolution.
  
• Tax
  Account and Registration Management: Oversee employer tax
  registrations, account maintenance, tax agency correspondence, account
  access, and jurisdictional setup to support accurate payroll tax
  processing and compliance.
  
• Audit
  and Compliance Management: Coordinate internal and external audits,
  tax agency inquiries, compliance reviews, audit documentation, internal
  controls, and remediation of identified issues.
  
• Operational
  Excellence and Process Transformation: Drive automation,
  standardization, process improvements, and transformation initiatives to
  enhance filing accuracy, payment controls, productivity, and operational
  efficiency.
  
• Client
  Relationship Management: Manage client relationships, business
  reviews, escalations, service delivery expectations, and stakeholder
  communication to maintain high client satisfaction.
  
• Workforce
  and Capacity Planning: Optimize resource allocation, workforce
  capacity, team utilization, productivity, and cross-training to meet
  client requirements and statutory deadlines.
  
• Performance
  Monitoring and Reporting: Monitor KPIs, SLAs, filing and payment
  accuracy, compliance risks, outstanding notices, productivity, and quality
  metrics; provide regular management updates and dashboards.
  
• Compliance
  Governance and Risk Management: Establish and maintain tax calendars,
  operational controls, SOPs, documentation standards, quality checks, and
  risk mitigation procedures.
  
• Team
  Leadership and Development: Lead, mentor, and develop Team Leads,
  SMEs, and payroll tax professionals, strengthen technical expertise, and
  support employee development and succession planning.
  
• Client
  Transitions and System Enhancements: Collaborate with clients, payroll
  operations, finance teams, and technology stakeholders on process
  transitions, system implementations, UAT, and operational changes.
  
• Continuous
  Improvement: Identify opportunities to reduce filing errors,
  penalties, manual effort, and processing delays while improving resource
  utilization, scalability, and client satisfaction.
  

Requirements

Required Skills and Competencies

• Advanced
  knowledge of US payroll taxation, including federal withholding, Social
  Security, Medicare, FUTA, SUTA, and state and local payroll tax
  requirements.
  
• Hands-on
  experience in payroll tax deposits, quarterly and annual filings, tax
  reconciliations, tax notices, amendments, and agency account resolution.
  
• Strong
  understanding of federal and state filing requirements, tax deposit
  frequencies, filing deadlines, and employer tax compliance obligations.
  
• Experience
  managing tax registrations, agency correspondence, payment discrepancies,
  penalties, interest, and complex compliance escalations.
  
• Strong
  leadership and team management experience across multiple clients,
  processes, and operational teams.
  
• Expertise
  in tax compliance governance, internal controls, audit readiness, quality
  assurance, and risk mitigation.
  
• Strong
  analytical, problem-solving, root-cause analysis, and decision-making
  capabilities.
  
• Experience
  in client relationship management, stakeholder engagement, escalation
  management, and business reviews.
  
• Proficiency
  in operational reporting, KPI/SLA monitoring, process automation,
  workforce planning, and productivity management.
  
• Strong
  communication, presentation, documentation, and change management skills.
  
• Ability
  to manage critical tax deadlines, drive operational scalability, and
  deliver continuous process improvements.
  

Preferred Software and Tools

• Payroll
  Platforms: PRO, Worklio, Prism, and isolved.
  
• Payroll
  Tax Software: MasterTax.
  
• Tax
  Agency Portals: Experience with federal and state tax agency websites
  for deposits, filings, account maintenance, and notice resolution.
  
• Reporting
  and Automation: MS Excel, payroll tax reconciliation tools, automated
  filing solutions, reporting dashboards, and workflow automation platforms.
  

Educational Qualification

• Bachelor's
  degree in Accounting, Finance, Commerce, or a related discipline.
  
• Professional
  qualifications such as CPA, EA, CMA, or equivalent are an added advantage.
  

Experience Requirements

• Minimum
  8 years of experience in US payroll taxation, payroll tax compliance, or
  related payroll tax operations.
  
• Hands-on
  experience managing federal, state, and local payroll tax deposits,
  quarterly and annual filings, reconciliations, and tax notices.
  
• Prior
  experience managing multiple client portfolios, leading teams, and
  overseeing end-to-end payroll tax service delivery.
  
• Experience
  in a BPM, BPO, shared services, or payroll outsourcing environment is
  preferred.
  
• Demonstrated
  experience in client management, compliance governance, audit support,
  process transformation, and operational improvement.