Assistant Manager-Airport Operations

Role Overview
We are looking for a proactive and result-driven Assistant Manager – Airport Operations to
oversee and manage operational activities at the airport location. The role involves demand
generation, driver management, pricing strategy, and ensuring seamless service fulfillment while
maintaining strong relationships with airport authorities and internal teams.
Key Responsibilities
 Demand Generation
o Develop and implement strategies to generate ride/service demand at the airport.
o Coordinate with internal teams to drive customer acquisition and increase airport
bookings.

 Driver Management & Retention
o Manage driver partners operating at the airport.
o Ensure driver engagement, retention, and adherence to operational guidelines.
o Resolve driver grievances and ensure smooth onboarding and training.
 Operational Fulfillment
o Ensure 100% service fulfillment and availability of vehicles at the airport.
o Monitor daily operations to maintain service quality and customer satisfaction.
 Pricing Management
o Implement and monitor pricing strategies based on demand and operational
requirements.
o Coordinate with pricing teams to maintain competitive and profitable fare
structures.

 Stakeholder & Relationship Management
o Build and maintain strong relationships with Airport Authorities and other
stakeholders.
o Ensure compliance with airport policies and operational regulations.
 Interdepartmental Coordination
o Work closely with marketing, supply, and operations teams to generate demand
and ensure smooth operations.

 Performance Monitoring
o Track key operational metrics and implement improvements to enhance efficiency
and service levels.
Required Skills & Competencies
 Strong experience in Fleet Operations / Airport Operations

 Excellent driver/vendor management skills
 Strong stakeholder management and negotiation skills
 Ability to manage high-pressure operational environments
 Good analytical and problem-solving abilities
 Strong communication and coordination skills