Assistant Manager_Amdocs OMS Order fallout,CRM,Provisioning_Pune

Responsible for identifying data issues and pro-actively patching them to reduce ticket inflow, minimize stuck orders, and prevent service dis-ruption. Responsible to maintain ticket and order SLA and keep backlog in control. Ready to work in a distributed application sup-port environment. Minimum 1 years of experience in Amdocs OMS. Experience in Amdocs CRM and Provisioning is advantage. Experience in telecom application support with excellent hands-on experience in Unix shell script and SQL is a must. Experience in ITIL, incident, problem, and change management process. Hands-on experience in managing discussions with multiple stakeholders, managing top offender issues etc. Basic understanding of Power BI tool.