Assistant Manager_Dynatrace Admin, UNIX_Pune

Dynatrace Admin(Appmon), UNIX Ticketing Tool India VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch! Good general knowledge of functional and technical of the Dynatrace tool (Appmon, Dynatrace managed and Unix. Performance Management: Performing daily monitoring properly. Providing reporting with real information about the availability of the Tools and the monitored applications. Corrective Maintenance: Being able to detect failures even without alarms. Resolution of technical Incident (severities 2,3,and 4). Capacity Management: Being able to detect possible issues due to capability failures and taking the proper preventive actions. Resolve issues / incidents on time and meeting the agreed SLAs and reporting Should have worked on telecom domain and supporting monitoring tools. Successful launch of the service including operational readiness. Interfacing with multiple teams i.e. Development / Support / Deployment Incident management, Escalation & Resolution