Assistant Manager-International Voice Operations -Pune-VOIS

## Who we are\n\nVOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology \u0026 Transformation. \nAs the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. \nWe work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. \n#VOIS #BeUnrivalled #CreateTheFuture\n\n## About this role\n\nWe are seeking an individual with strong VOIP expertise to support Vodafone\u2019s International Voice Service (IVC), a critical global platform serving over 500 million customers across 26 countries. The role ensures high service stability, proactive incident response, and efficient coordination across technical teams within a 24x7 NOC environment. The individual will focus on monitoring, triage and incident lifecycle management for VOIP networks, while contributing to enhanced operational efficiency through automation\n\n## Who you will do\n\n\u2022 Monitor hardware and software systems to ensure consistent platform stability. \n\u2022 Manage proactive and reactive incidents within agreed SLAs to maintain an excellent customer experience. \n\u2022 Perform first-level analysis using inputs from performance monitoring systems and customer feedback to propose effective solutions. \n\u2022 Provide insights on carrier performance to both commercial and technical teams. \n\u2022 Identify and drive automation opportunities across operational workflows to reduce manual effort and enhance service efficiency.\n\n## Who you are\n\n3\u20135 years of experience in VOIP technologies with hands-on expertise in troubleshooting. \n\u2022 Strong collaboration and interpersonal skills with an openness to learning new technologies and processes. \n\u2022 Analytical mindset with the ability to assess issues methodically. \n\u2022 Proficient English communication skills, both verbal and written. \n\u2022 Engineering graduate with in-depth understanding of SIP, SS7 (ISUP/MAP), TCP/UDP and GSM. \n\u2022 Skilled in troubleshooting FAX, DTMF, CLI, VoIP CODECs, International Toll-Free Services and Universal Freephone Services. \n\u2022 Hands-on experience with Session Border Controllers (preferably Oracle SBCs), voice switches and central routing engines. \n\u2022 Knowledge of voice metrics such as ASR, ACD, LCR and MOS. \n\u2022 Demonstrated capability in handling complex VOIP customer incidents.\n\n## Not a perfect fit\n\nConcerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.\n\n## What\u2019s in it for you\n\n\u2022 Opportunity to work on a mission-critical global platform supporting diverse markets. \n\u2022 Exposure to cutting-edge VOIP, routing and interconnect technologies. \n\u2022 Collaborative and inclusive environment that encourages continuous learning. \n\u2022 Ability to influence operational improvements through automation initiatives.\n\n## What skills you will learn\n\n\u2022 Advanced operational management of globally distributed VOIP platforms. \n\u2022 Automation-driven process optimisation. \n\u2022 Cross-functional collaboration with technical, commercial and global service teams. \n\u2022 Enhanced incident management and analytical skills.\n\n## VOIS Equal Opportunity Employer Commitment\n\nVodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.\n\n## Join us\n\nAt Vodafone, we\u2019re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it\u0027s our human spirit, together with technology, that empowers us to achieve this. \nWe challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. \nWith us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.\n\n## Alert\n\nApply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.\u201d \n#JDEnhancedByTARA\n\n## Follow us on social media and #StayConnected\n\n * LinkedIn: https://www.linkedin.com/company/vois/\n * Facebook: https://www.facebook.com/voisglobal\n * Instagram: https://www.instagram.com/voisglobal/\n * Chat with our employees: https://lnkd.in/dpkrcvR2\n\n\n