Assistant Manager/Senior Engineer - Sales

Accountable for achieving the budgeted Order Booking

Achieve order bookings as per the monthly budgeted targets.
• Scout for new buildings / Projects
• Generate enquiries from builders, architects, consultants etc.
• Be well versed with technicalities of complete product range.
• Acquire complete details on competitors’ market and their strengths and weaknesses.
• Responsible for collection of advances from the customers as per the terms and conditions.
• Implement of procedures from enquiry stage to order booking in a systematic way.
• Responsible for co-ordination and follow-up with factory on order input data, pricing, General arrangement drawings (GAD), and other details.
• To ensure that the Sales Kit and Aesthetic Kits are used and maintained properly.
• Track the activities of the competitors through-
• Keeping record of the competitors’ products
• Obtaining technical details of the competitors’ products
• Collect information from the lifts lost.
• Evolve strategies to penetrate the competitors’ stronghold.
Accountable for ensuring Customer Satisfaction:
• Organize for GAD
• Regular follow-up on GAD
• Submit the GAD to the customer and obtain approval
• Collect payments against GAD
• Interact with the customers on continuous basis on the site readiness and document the same.

Assist the Installation Engineer during site inspection.
• To make cold calls to the customer during the process of Installation and find out if he has any grievances and sort out the same in co-ordination with the Installation team.
• Maintain harmonious relationship with the customers till handing over of the lifts.
• Organise the handing over ceremony and take feedback on our performance
• Responsible for building a positive image of Kone among the customers.
Accountable for administrative activities:
• Documentation of enquiries generated, order received, order lost and submit a report as a team.
• Co-ordinate with Finance on all issues relating to invoices.
• Responsible for collecting back expired EMDs, Bank guarantees etc
• To document all the interactions with the customer and maintain the records in the appropriate files.
• To document the Sales to Installation handing over process and maintain records for the same.
• To ensure that enough Sales brochures are available in the Branch.

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