Assistant Manager-Service

Key Responsibilities:

• Provide on-site service support, troubleshooting, and maintenance for Access Control and CCTV systems.
• Perform routine preventive maintenance and ensure system uptime as per SLA commitments.
• Diagnose hardware, software, and network-related issues in Genetec, CCTV, and Access Control systems.
• Coordinate with OEM support and internal technical teams for escalation and resolution of complex issues.
• Maintain proper service documentation, including checklists, maintenance reports, and system health reports.
• Ensure adherence to safety and quality procedures during service and maintenance activities.
• Support system upgrades, firmware updates, and configuration changes as required.
• Build and maintain good working relationships with customers and ensure timely communication of service updates.

Skills & Competencies:

• Strong knowledge of Genetec Security Center software and IP-based CCTV systems.
• Sound understanding of networking concepts (LAN/WAN, IP addressing, switches, and servers).
• Ability to interpret system schematics, wiring diagrams, and device configuration details.
• Strong analytical and problem-solving skills.
• Effective communication and coordination skills with customers and internal teams.
• Proactive, self-motivated, and able to work independently or in a team environment.

Qualification & Experience:

• Education: Diploma / B.E. in Electronics, Electrical, Instrumentation, or related field.
• Experience: Minimum 2–3 years of hands-on experience in Access Control and CCTV Systems.
• Certification: Must be Genetec Certified (mandatory).

• Willingness to travel to various customer sites as per service requirements.