Assistant Membership Administrator

Assistant Membership Administrator

About the Role

Support the Membership team in delivering a seamless member experience while assisting with applications, renewals, payments and day-to-day membership administration. This is an excellent opportunity to develop experience in membership, hospitality and customer relations.

Key Responsibilities

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  Assist with processing new membership applications and supporting Membership Committee meetings.

  
  


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  Follow up with members on joining and renewal fees through phone and email.

  
  


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  Support new member onboarding, including preparing membership packs and RFID cards.

  
  


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  Maintain accurate member records and assist with card replacements and member information updates.

  
  


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  Monitor outstanding payments and support renewal and expiry processes.

  
  


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  Assist with waiting list management and member enquiries.

  
  


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  Support the Membership Manager with day-to-day administrative requirements.

  
  


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  Maintain membership stationery, cards and other supplies.

  
  

What We're Looking For

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  Previous experience in hospitality, customer service, administration or a similar role preferred.

  
  


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  Good command of spoken and written English.

  
  


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  Good working knowledge of Microsoft Excel and Microsoft Office.

  
  


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  Excellent communication and interpersonal skills.

  
  


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  Well organised, detail-oriented and comfortable working with numbers and records.

  
  


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  Positive, proactive and member-focused attitude.