Assistant Project Support Officer

Job Description

Overview 

The Training Coordinator is responsible for delivering end‑to‑end training administration and certification management for the UK Safety Training Hub. The role focuses on high‑volume transactional processing, ensuring mandatory and role‑specific training is booked, tracked, recorded, and maintained accurately within Workday, in line with UK compliance and internal training rules.

The role is critical in ensuring workers remain competent, certified, and compliant by managing bookings with approved external training providers and maintaining accurate training records.

Your role

• Manage 2,000–3,000 annual training course bookings across multiple UK‑approved external providers.
• Receive and action training requests triggered through Workday workflows.
• Review task details including:
• Course type
• Approved provider options
• Deadlines and expiry dates
• Cost codes
• Worker details
• Evidence and certification rules
• Book training using the Workday‑linked course catalogue and approved providers.
• Liaise with providers to secure course availability and confirmations.
• Issue joining instructions and booking confirmations to workers.
• Upload booking confirmations and completion evidence directly into Workday certification records.
• Ensure accurate capture of:
• Certificate document
• Provider name
• Completion date
• Course duration
• Expiry/renewal date
• Maintain accurate and up‑to‑date training and certification data within employee profiles.
• Support automated notifications to line managers confirming completion and compliance updates.
• Manage expiry‑driven rebookings (approximately 150–300 annually).
• Action certification renewals initiated via Workday expiry reminders (e.g. Network Rail Sentinel Personal Track Safety and other safety‑critical competencies).
• Ensure training records align with UK training rules and compliance requirements (high‑level).
• Identify exceptions or non‑standard cases and escalate to the UK Safety Training Hub as defined.
• Act as a first‑line contact for training‑related enquiries via a shared inbox and Workday task queue.
• Respond to worker and manager queries regarding:
• Training status
• Booking progress
• Certificates and records
• Provide clear guidance within defined procedures and escalate issues where required.
• Maintain high standards of data accuracy and completeness within Workday.
• Follow agreed booking processes, catalogue instructions, and provider guidance.
• Support quality checks as required by senior team members.
• Work within agreed Service Level Agreements (SLAs)

 About you

• Minimum 3 years of Experience in training administration, scheduling, or coordination in a regulated or high‑volume environment.
• Strong attention to detail and accuracy, particularly with data and documentation.
• Confidence using HR / Learning Management Systems  (learn how to use or an interface tool that can input into Workday).
• Ability to manage multiple tasks, deadlines, and priorities.
• Clear written and verbal communication skills.
• Expertise in MS Office suites
• Understanding on the workday Functionalities

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career.

This includes:

• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave balance.
• Flexible and hybrid work solutions.
• Remote work opportunities outside of country.
• Company gratuity scheme.
• Discretionary bonus program.
• Relocation assistance.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
• Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make. Requires bachelor's degree (or international equivalent) and 4–10 years of relevant experience bachelor’s degree in engineering, Project Management, or a related field.
• A master’s degree in project management or equivalent is a plus.
• Chartered status / Professional certifications (e.g., MAPM, Prince 2 practitioner, PMP, MRICS) is an added advantage.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.  

Worker Type

Job Type

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.