Assistant Resort Manager (Operation Manager)

Job Title: Assistant
Resort Manager

Job Summary:
The Assistant Resort Manager is responsible for overseeing the daily operations
across multiple resort departments, ensuring high standards of guest service,
cleanliness, maintenance, and staff performance. This role involves managing
the food & beverage department, housekeeping, and maintenance operations,
ensuring the resort delivers exceptional guest experiences, operational efficiency,
and meets financial targets.

Key Responsibilities:

1. Guest Experience:

• Ensure a smooth check -in and check -out process, ensuring guest
  satisfaction.
  
• Ensure that guest rooms are clean, well -maintained, and ready on
  time.
  
• Proactively upsell and cross -sell resort amenities and services to
  maximize revenue and enhance the guest experience.
  

2. Employee Experience:

• Conduct regular training for all staff to ensure they are equipped
  with the skills needed for their roles.
  
• Review employee performance periodically and provide constructive
  feedback to support continuous improvement.
  
• Motivate and lead teams, ensuring they are focused on delivering
  high -quality service and guest satisfaction.
  

3. Vendor Relations:

• Source, liaise with, and negotiate contracts with vendors to ensure
  quality goods and services at competitive rates.
  
• Build and maintain strong relationships with key suppliers to
  ensure smooth operations and cost -effectiveness.
  

4. Property Maintenance & Cleanliness:

• Oversee cleanliness and maintenance of all rooms and common areas,
  ensuring they meet high standards.
  
• Coordinate with housekeeping and maintenance teams to resolve any
  guest complaints regarding cleanliness or room utilities (AC, plumbing,
  lighting, etc.).
  
• Manage and supervise outdoor areas (e.g., gardens, parking spaces,
  pathways), ensuring regular maintenance and adherence to schedules.
  
• Ensure all indoor areas, including the lobby, reception, common
  washrooms, and dining areas, are well -maintained and clean at all times.
  

5. Inventory & Supply Management:

• Monitor the inventory of cleaning supplies, toiletries, maintenance
  tools, and equipment, ensuring they are always stocked and replenished on
  time.
  
• Collaborate with procurement teams to avoid shortages and ensure
  smooth operations.
  

6. Team Leadership & Training:

• Lead, mentor, and guide housekeeping and maintenance teams to
  achieve high standards of performance and service.
  
• Facilitate team meetings to address challenges, review performance,
  and drive improvements.
  
• Ensure employees are aligned with the resort's goals and
  operational needs.
  

Requirements

Skills & Qualifications:

• 1 -2 years of experience in hospitality management, with a focus on
  food & beverage, housekeeping, and maintenance.
  
• Strong understanding of maintenance protocols and housekeeping operations.
  
• Proven ability to lead, train, and develop teams to deliver
  exceptional service.
  
• Excellent problem -solving skills with the ability to address guest
  complaints and operational challenges efficiently.
  
• Attention to detail, with a focus on cleanliness, maintenance, and
  guest comfort.
  
• Ability to multitask, prioritize, and work in a dynamic, fast -paced
  environment.
  

Education:

• Bachelor’s degree in hospitality management, facilities management,
  or a related field is preferred.
  

Work Environment:

• Flexibility to work weekends, holidays, and irregular hours, based
  on operational needs.
  
• Physical ability to oversee both indoor and outdoor operations,
  including inspecting maintenance work.
  

This position is key to ensuring the smooth
operation of the resort and delivering a memorable guest experience while
maintaining high standards across all departments.

Benefits