Assistant Store Manager-SARATH CITY MALL-HYD

Job Title

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Assistant Store Manager

Department

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Retail Stores

Reports To

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Store Manager

Role Summary

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The Assistant Store Manager supports the Store Manager by  achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration.

Key Responsibilities

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Customer Focus

• Assist in fostering a customer-centric culture by ensuring exceptional customer service.
  

• Exhibit emotional intelligence to build trust and rapport with customers.
  

• Handling escalated customer queries, concerns, and feedback with professionalism and empathy.
  

• Monitor adherence to company policies and guidelines by all team members.
  

Sales Mastery

• Contribute to driving the store sales targets, including category-wise goals.
  

• Assist in leveraging data insights to optimize inventory and identify growth opportunities.
  

• Collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in-store displays.
  

Leadership Excellence

• Support the Store Manager in motivating the team to achieve high performance through coaching and recognition.
  

• Assist with resolving team conflicts and fostering a collaborative work environment.
  

• Assist in conducting on-the-job training (OJT) and support employee development through constructive feedback.
  

• Assist in employee schedules, provide feedback on performance reviews.
  

Change Management

• Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team.
  

• Promote flexibility and enthusiasm for adopting new processes and technologies.
  

Decision-Making

• Provide input and support for data-driven decisions that enhance customer satisfaction and operational efficiency.
  

• Assist in analysing store performance metrics and implementing improvements.
  

Store Operations Excellence

• Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing.
  

• Supervise daily store operations, including stock management, visual merchandising, and shrinkage prevention.
  

• Ensure the store maintains compliance with company standards through regular checks and audits.
  

• Handle administrative tasks such as preparing reports and assisting with scheduling.
  

Candidate Requirement

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• HSC with 5+ years of Experience / Bachelors Degree with 3+ years of experience, specifically in fashion retail industry , must be at a Team Leader/Team handling role for min 6 months .HSC qualification with 5+ years of experience in Fashion Retail
  

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and retail POS systems.
  

• Exceptional customer service skills, including active listening, problem-solving, and the ability to build strong customer relationships.
  

• Proven ability to drive sales, meet targets.
  

• Ability to motivate, guide, and develop a team.
  

• Excellent communication, interpersonal, and conflict resolution skills.
  

• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.