Assistant Vice President Operations

About SmartQ

We are a leading B2B food tech company built on 4 pillars-great people, great food, great experience, and greater good. Solving complex business problems with our hearts and analyzing possible solutions with our minds lie in our DNA. We are on the perpetual route of serving our clients wholeheartedly. Armed with the stability of an MNC and the agility of a start-up, we have spread across 17+ countries, having collaborated and executed successfully with 600 clients. We have grown from strength to strength with a blend of exuberant youth and exceptional experience. Bengaluru, being our headquarters, is known as the innovation hub and we have grown up to be the global leader in the institutional food tech space. We were recently acquired by the world's largest foodservice company – Compass group which has an annual turnover of 20 billion USD.

To know more about the 5 key pillars that surround our culture check out our LinkedIn ‘Life’ page. You will be amazed to be a part of our growth story -

Are you excited to join our team as Assistant Vice President of Operations?

Are you passionate about driving operational excellence and innovation? If your answer is a resounding yes, then we want you! As the Assistant Vice President of Operations, you will play a critical role in streamlining and optimizing our business processes. Your responsibilities will include overseeing daily operations, ensuring the highest quality and efficiency standards, and collaborating with cross-functional teams to design and implement strategic initiatives. If you are a detail-oriented leader with a proven track record in operational management and a knack for enhancing performance, we invite you to seize this opportunity to contribute to our success in the food and technology industry. Are you ready to utilize your skills to make a significant impact? Join us now!

Key roles and responsibilities

• Lead the company’s dynamic food service sales efforts and develop/maintain relationships with food service institutions at all levels.
• Manage an individual expense account within budget guidelines.
• Maintain ongoing relationships with customers and drive conversations to inform them about new developments in the company’s products.
• Develop quotes and proposals.
• Negotiate by phone, email, and in person. Must be comfortable with legal documents.
• Attend client meetings, food committee meetings, and other events related to clients.
• Maintain effective, professional relationships with customers, vendors, and fellow employees.
• Administer unit operations in accordance with the standards required by SmartQ, and handle contract specifications and statutory regulations.
• Responsible for the overall resourceful management of the unit, providing great quality food services and healthy partner management.
• Responsible for monitoring and ensuring food services to agreed standards and specifications.
• Ensure economic and efficient utilization of resources including utility, people, and technology.
• Analyze and help on-site/off-site partners manage effectively.
• Communicate regularly with clients to stay updated on operational activities and happenings.
• Action plans are completed following client satisfaction surveys and audits.
• Ensure all products are correctly priced in line with client agreement and specifications.
• Complete manpower schedule within the budget. Adjust labor schedule in line with sales.
• Ensure site adherence to safety standards as per SLA.

Qualifications:

• Experience in food industry required.
• Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.
• The ability to handle pressure and meet deadlines.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience in working with food, technology, and leveraging people.
• Results-oriented, be accountable, and hold accountable.
• Proven experience in managing successful teams in a similar environment.
• Basic Food Hygiene certificate and knowledge of HSEQ standards.
• Excellent financial and application acumen.
• Self-motivated, agile, and able to adapt to a changing environment.
• Overall 5+years experience with a minimum 3 years in a similar role.
• Graduate/Diploma in Hotel Management discipline.

Benefits of working at SmartQ:

SmartQ is an innovative and dynamic company that values its employees and strives to create a positive and fulfilling work environment. Here are some key benefits that make SmartQ an excellent choice for prospective employees:

• Innovative Work Culture : SmartQ fosters an innovative and collaborative work culture, encouraging employees to think outside the box and contribute creative solutions to challenges.

• Career Growth and Development : SmartQ is committed to the professional development of its employees. The company offers ongoing training programs, mentorship opportunities, and a clear career path to help employees achieve their professional goals.

• Work-Life Balance : SmartQ understands the importance of work-life balance and strives to create a supportive environment that allows employees to excel in their careers without sacrificing their personal lives.

• Competitive Compensation and Benefits : SmartQ offers competitive salaries and a comprehensive benefits package, including health insurance, retirement plans, and other perks to ensure the well-being and financial security of its employees.

• Diverse and Inclusive Environment : SmartQ values diversity and inclusion. The company is committed to creating a workplace that celebrates differences and provides equal opportunities for all employees.

• Flexibility : SmartQ recognizes the changing nature of work and supports flexible work arrangements, including remote work options, to accommodate the diverse needs and preferences of its employees.

• Team Collaboration : SmartQ believes in the power of teamwork. Employees collaborate across departments, fostering a sense of camaraderie and shared achievement.

• Social Responsibility : SmartQ is dedicated to corporate social responsibility and encourages employees to participate in community service initiatives and environmental sustainability programs.

• Fun and Engaging Work Environment : SmartQ believes that a positive and fun work environment enhances productivity and job satisfaction. The company organizes team building activities, social events, and other initiatives to promote a sense of camaraderie among employees.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.